Hotel Team Leader
Hotel Team Leader
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Job Description
As our next Hotel Team Leader you
- Are passionate about guests and delivering great service.
- Have a strong level of knowledge and experience across the operations.
- Have a handson approach are organised and supportive of your team.
- Take initiative and are reactive to situations as they arise finding suitable solutions and ensuring a positive outcome.
A little more information:
As Hotel Team Leader you will have the opportunity to contribute to a fabulous guest experience together with your team. To help you do that we will support you with the knowledge and skills to be successful in your role.
- Participate in hotels organisation and manage the Front of House and Food and Beverage Team
- Be readily available for the teams and hotel guests and work with the Assistant Manager to ensure a high level of quality for all services
- Focus on quality and ensure guest satisfaction and loyalty trough handling complaints and coming up with solutions analysing and replying to guests feedback.
- Administration responsibility with invoicing cash operations and activity reports. Carry out inventories in compliance with administrative and financial procedures
- Are resultdriven and understands what needs to be done in order to achieve the hotel goals
Our hotel offers 84 rooms and puts you within easy reach of Londons iconic attractions. Our hotel has recently been refurbished in charming contemporary design with quirky touches throughout. Rooms are subtly inspired by the London Underground look out for the surprising playful touches that make this hotel special.
Understanding things from our guests perspective is key so while you are settling into your new role we will arrange a onenight stay for you to experience this first hand.
Qualifications :
Fluent in English both written and spoken (and a 2nd language would be a plus).
Excellent communication presentation and interpersonal skills A strong team player.
Customer service experience
Strong interpersonal and problem solving abilities and the ability to lead by example.
Creative innovative dynamic resultoriented and selfmotivated
High organizational planning followup presentation and reporting skills
Able to use Fols / Opera Cloud at an advanced level
Must be legally eligible to work in UK. The hotel is unable to assist candidates in obtaining work authorization.
Job Type: Fulltime
Salary: 14.26 per hour Bonus
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
