Essential duties of this role include but are not limited to the following:
- Lead and motivate the team including servers bartenders and support staff to deliver excellent customer service. This involves training scheduling and ensuring everyone follows standard operating procedures.
- Ensure guests have an outstanding experience by responding to their needs handling complaints efficiently and maintaining a welcoming atmosphere.
- Ensure the team follows health safety and sanitation regulations. This may also include responsible service of alcohol regulations depending on the region.
- Ensure accuracy whilst ordering and delivering food and beverage orders.
- Clear and reset tables and ensure service areas are clean and tidy.
- Maintain hygiene standards for food handling and presentation in line with expected outcomes.
- Explain the menu to guests assisting those with special dietary needs or preferences and providing timely assistance when recommending beverages.
- Prior experience in the food and beverage industry would be benecial.
- Promote a safe workplace by recognising hazards and promoting general WHS practices.
Qualifications :
Whilst technical experience is of importance to us to be considered for the role you will have the following:
- Strong interpersonal skills to motivate and guide a team address conflicts and inspire a high level of service.
- A friendly customerfocused attitude with the strive to provide total customer satisfaction.
- A deep commitment to hospitality ensuring every guest has a positive experience.
- Initiative to ensure that interactions with our customers are positive intuitive and efficient.
- Ability to handle multiple responsibilities prioritize tasks and maintain smooth operations under pressure.
- Clear communication with team members and management as well as effective problemsolving skills when issues arise.
- Responsible Service of Alcohol (RSA) Certification.
- Confidence in liaising with various internal and external clients.
- A high standard of grooming and personal presentation.
- The ability and flexibility to work various rostered shifts including early mornings late evenings and weekends.
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask.
- A positive team player and guestcentric mindset.
Candidates must have full working rights!
Remote Work :
No
Employment Type :
Fulltime