Night Reception Supervisor Full Time
Night Reception Supervisor Full Time
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated and professional Night Reception Supervisor to join our team in Manchester United Kingdom. As the Night Reception Supervisor you will be responsible for overseeing the front desk operations during night shifts over two properties Novotel Manchester Centre and Ibis 96 Portland Street. You will be responsible for ensuring exceptional customer service and maintaining the security and efficiency of the hotel during nighttime hours.
- Supervise and lead the night shift reception team providing guidance and support as needed
- Manage guest checkins checkouts and inquiries ensuring a smooth and welcoming experience
- Handle financial transactions including endofshift reconciliations
- Respond promptly and professionally to guest requests and complaints
- Coordinate with other departments to address guest needs and maintain hotel operations
- Ensure compliance with hotel policies procedures and safety regulations
- Monitor hotel security and respond to emergencies as required
- Prepare and maintain accurate shift reports and guest records
- Train and mentor new night shift reception staff
- Assist in managing inventory and supplies for the front desk area
Qualifications :
- Bachelors degree in Hospitality Management or related field preferred.
- Proven experience in hotel reception or similar customer service role
- Previous supervisory experience in a hospitality setting
- Excellent communication and interpersonal skills
- Strong leadership abilities and team management experience
- Proficiency in hotel management software and computer systems
- Demonstrated problemsolving skills and ability to make decisions under pressure
- Exceptional multitasking capabilities and attention to detail
- Experience in cash handling and financial reconciliation
- Indepth knowledge of hotel operations and hospitality industry standards
- Flexibility to work night shifts weekends and holidays as required
- Ability to stand for extended periods and assist with light lifting when necessary
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
