INT-DC0C848

The main responsibilities of a CUSTOMER EXPERIENCE ASSOCIATE include:

FRONT DESK MANAGEMENT:

• Provides support on the reception/front desk through:
• Answers and disperses calls and inquiries
• Welcomes / receives applicants visitors and clients of the Company
• Responds/addresses tenant concerns and walkin inquiries
• Handles daily incoming and outgoing mails
• Receives distributes and files incoming letters billings invoices documents and/or other communications
• Manages the front office on a daily basis
• Assists photocopy printing scanning client request
• Gatepass / work permit processing
• Prepares and accomplishes errand form
• Monitors the cleanliness in concessionaire area
• Any ad hoc duties as required

GENERAL SERVICES / TENANT SERVICES

• Point person / Representative in the workplace
• Conference room reservations
• Reports and coordinates any workplace issues and ensures job completion
• Provides administrative support to members
• Provides unmatched customer experience
• Builds strong relationship with members
• Enforces company policies and procedures and safety and health regulations and standards

GENERAL ADMIN

• Attends ticket request within SLA
• Assists office walk tour with prospective client and marketing events
• Offers and serves refreshment to Client
• Assists and does simple troubleshooting IT concerns like wifi connection borrow of LAN/ HDMI
• Coordinates with vendor for any Client request below 20K
• Distributes monthly treats
• Follows operational processes and procedures
• Enforces house rules and security policy

GENERAL OFFICE MAINTENANCE / FACILITIES MANAGEMENT

• Maintains Office Showreadiness cleanliness and maintenance
• Conducts random facilities walkthrough to report current and urgent issues and to handle foreseen issues and members’ needs
• Coordinates with Customer Success Lead for any facilities/Building issues