Customer Specialist - QM Regulatory Affairs

Customer Specialist QM & Regulatory Affairs

Cherry Ventures is supporting our portfolio with this hire

Summary about the role

We are looking for a dedicated Quality Management & Regulatory Affairs Customer Specialist with experience in quality and regulatory compliance in MedTech to join our team in Paris Berlin or Vienna. This role focuses on ensuring the success and satisfaction of our large and midsize medical device manufacturer clients. As a key member of our customer success team you will build longterm relationships drive customer happiness identify business opportunities and help clients maximize the use of our software. Proficiency in French and English is essential along with a willingness to travel up to twice a month.

Why Flinn

• We are building a truly exceptional culture: While many companies claim to have a great culture we invite you to discover what truly sets ours apart. Visit our speak with our team listen to our founders podcast or experience our culture firsthand during the interview process.
• Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve peoples health and lives by making highquality health products accessible for everyone.
• Experienced wellfunded highly professional: As wellfunded startup veterans we know how to sustain longterm business health and success ensuring an environment for continuous personal growth.

Your contributions to our journey:

• Build and maintain longterm relationships with large and midsize medical device manufacturers.
• Ensure customer satisfaction by addressing needs and concerns promptly.
• Onboard new customers and provide comprehensive training on our software.
• Identify future business opportunities including crosssell and upsell potential.
• Define track and own success metrics to measure customer satisfaction.
• Serve as the primary point of contact for customers addressing their queries and concerns.
• Willingness to travel up to twice a month to meet with customers and attend industry events.

What you need to be successful:

• Proven experience in medical or pharmaceutical compliancerelated roles such as Clinical or Regulatory Affairs Management
• Fluency in French and English both written and verbal.
• Strong communication skills and the ability to build relationships with diverse stakeholders.
• Willingness to travel up to twice a month.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Knowledge of medical device industry and compliance requirements.
• Proficiency with CRM software and customer success tools.

Attributes we are looking for:

• Customerfocused and empathetic dedicated to ensuring customer satisfaction.
• Proactive and selfmotivated with a passion for helping customers succeed.
• Excellent at building and maintaining relationships with a diverse range of individuals.
• Adaptable and flexible comfortable working in a fastpaced environment.
• Detailoriented and organized with strong problemsolving skills.
• Committed to delivering highquality work and meeting deadlines.

At this stage of our company we can only accept applications from people who are based in Europe with either European citizenship an active working visa or being selfemployed and joining us as a fulltime contractor.

What is in for you

• Grow with us. We are committed to supporting you in your professional and personal development no matter whether you aim to become a great leader renowned expert successful entrepreneur or high performing specialist.
• Staying healthy is a top priority. We help each other to reflect stay in balance and free up company budget to support healthy activities (food subscriptions team activities etc.).
• Competitive compensation including the most employee friendly stock options. Such as fair leaver & vesting terms secondary exit participation and profit participation opportunities for employees.
• We offer you flexibility and empower you to design your days/weeks according to your needs. Therefore we offer unlimited vacation and very flexible working hours.
• We commit ourselves to the highest integrity standards. Great performance is not an excuse for disrespectful jerklike behavior.

What is in for you

• Grow with us. We are committed to supporting you in your professional and personal development no matter whether you aim to become a great leader renowned expert successful entrepreneur or high performing specialist.
• Staying healthy is a top priority. We help each other to reflect stay in balance and free up company budget to support healthy activities (food subscriptions team activities etc.).
• Competitive compensation including the most employee friendly stock options. Such as fair leaver & vesting terms secondary exit participation and profit participation opportunities for employees.
• We offer you flexibility and empower you to design your days/weeks according to your needs. Therefore we offer unlimited vacation and very flexible working hours.
• We commit ourselves to the highest integrity standards. Great performance is not an excuse for disrespectful jerklike behavior.

We strive to remove barriers eliminate discrimination and ensure equal opportunity through our transparent recruitment process. We are open to all groups of people without regard to age color national origin race religion gender sex sexual orientation gender identity and/or expression marital status or any other legally protected characteristic.

Cherry Ventures is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion colour national origin gender sexual orientation age marital status or disability status.