Duty Manager
Duty Manager
Posted on :
05-11-2024
Employer Active
1 Vacancy
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Job Description
Were on the lookout for a Duty Manager to join our crew at Hyde London City. You will oversee the daytoday running of all things Front Office being the goto person for the team in absence of senior management. Offering a naturally friendly helpful and responsive level of service for our guests.
What youll do
- Lead and inspire the reception team to create a memorable effortless Hyde experience for our guests making sure they feel special and eager to come back for more.
- Manage and resolve any guest complaints concerns or emergencies that may arise during the shift.
- Hit the right notes for our businesss success by ensuring were rocking the perfect rates keeping overbooking in tune and working with the team to fill our stage with a buzzing crowd.
- Keep detailed records of whos staying with us any incidents and other important info.
- Know your stuff when it comes to health and safety rules.
- Be part of the hotel crisis and fire teams and know all the drill.
- Stay in the loop with other departments and staff to keep things running smoothly and guests happy.
Qualifications :
What were looking for
- Most important is that you know how to provide a great and memorable guest experience whether its for someone staying with us or just stepping in for a drink or a bite to eat.
- You have experience in a similar role or as a Supervisor looking for further development with a demonstrable track record of excelling in Front Office operations and procedures.
- If youre familiar with Opera or a similar front desk operating system and understand GDS that would be a big advantage.
- You will be required to work flexible shift patterns which will include weekdays and weekends to support the team as and when required on a 4 on 4 off shift pattern.
- Your humble and open to ideas. We leave our egos at the door and help get it done.
- Youre up for doing things differently and trying (almost) everything once.
- You want to be part of something bigger and have fun along the way.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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