Retail Operation Executive
Retail Operation Executive
Posted on :
05-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
This position is available from January 2025 onwards.
The position is responsible for ensuring high level of guest satisfaction and ensuring good customer feedback and response to customers queries in a timely manner. Reaching out and liaison with tour agencies and the increase the sales tickets and meeting the monthly sales target.
Primary Responsibilities
Providing A Great Shopping Experience
- Handling customer complaints and concerns.
- Answer to customers questions through inperson phone email chat and may also providing timely empathetic help that keeps customers needs at the forefront of every interaction.
- Be personalized competent convenient and proactive.
- Detailed guest product knowledge and assist guest with selection of gifts and souvenir based on details product knowledge.
- To ensure stocks are fully replenished on retail shelves at all times. Takes corrective action or communicates half empty shelves to Senior Operations Executive.
- Operate P.O.S machine and handle cash and other payment methods professionally courteously. Understands how to handle local and foreign currency.
Provide Retail Experience That Meets Guest Expectations
- Manage and communicate merchandise opportunities to Boutique Manager.
- Participate on monthly inventory stock take.
- Proactively engages with all guests and upsells items.
Supervision/Training Of The Retail Team
- Inducts and trains Retail Associates in technical skills and product knowledge.
- Manages team within guidelines of the hotel.
- Coaches Retail Associates to constantly improve or maintain performance and provides guidance where performance is below expectation.
- Ensures execution and maintenance of all Visual Guideline as well as guaranteeing the visual presentation of retail store is meeting all set Raffles standards.
- Ensures that safe working practices are followed including emergency procedures.
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Develops own knowledge and skills as a contributing member of the Retail team.
Online Orders And Store Orders
- Ensure that all web orders and enquiries are answered timely.
- Ensure all online products information inventory and new products are up to date
- Maintains levels of confidentiality and discretion for colleagues and guests.
- Continuously develop own knowledge and skills as a contributing member of the Retail team.
Other Responsibilities
- To oversee and ensure smooth processing of mail orders request.
- Timely providing feedback from guests to enhance guests experience.
- To observe professional and customer focused telephone etiquette at all times.
- To be familiar with any and all promotional events for the Retail store or hotel.
- Corporate purchase/festive hampers.
- To record and handle any defective and damaged goods and highlight to Manager in timely manner
- Performs any other duties and responsibilities that may be assigned.
Tour Guide
- Manage and communicate with tour guide at the boutique.
- Participate in relationship building with the tour guide.
Qualifications :
Candidate Profile
Knowledge and Experience
- Minimum of 2 years of relevant experience in the retail industry.
- Ability to speak Japanese will be an advantage.
Competencies
- Interpersonal skills well developed with guests employees management.
- Ability to work independently effectively reliable and selfdirected.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Selfmotivated and energetic confidently able to resolve problems and make decisions.
- Communication skills in English spoken/written.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
