Fairmont Gold Supervisor Luxury Front DeskConcierge

Are you ready to take guest service to the next level At Fairmont Banff Springs were seeking a dedicated Fairmont Gold Supervisor to join our elite team. Youll play a crucial role in ensuring our guests experience exceptional service and unforgettable stays in our luxurious hotel within a hotel.

Starting Rate: $23.67 per hour

We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $28.08.

Job Duties Include:

• Provide excellence in guest service and act as liaison between the hotel and our guests always responding to guest requests and concerns in a personal prompt and courteous manner with the ability to think outside the box
• Demonstrate a commitment to provide warm anticipated service to exceed the needs and expectations of our discerning guests by providing a personalized curated guest experience.
• Must be able to perform all front desk duties including but not limited to accurately post all charges assist with check in/out procedures auditing and reporting.
• Review all Fairmont Gold reservations ensuring accuracy and that all standards are met.
• Provide exceptional concierge information to our guests about local and area attractions restaurants theatres special events tickets and other available services/excursions
• Must be available for shift work including weekends mornings and evenings.
• Ensure the arrival and departure experience of all guests is seamless through coordination of our market mix and VIPs
• Ensure food and beverage standards are adhered to on a daily basis while continually raising the bar of service excellence; assisting Lounge Attendants when needed
• Empower colleagues to appease any guest service challenges and ensure all guest issues are tracked and followed up on to ensure service recovery
• Develop and maintain standards for the department while adhering to Fairmonts core standards
• Ensure a safe environment for our guests and colleagues by adhering to the hotels Health and Safety policies
• Vital part of the hotels Emergency Procedures
• Lead by example and sustain an environment of Respect Integrity Teamwork Accountability Excellence and positive employee relations
• Other duties as assigned

Qualifications :

Your Skills & Qualifications:

• Minimum 1 years previous Front Desk supervisory experience in a Large Hotel preferred
• Ability to work well under pressure in a fast paced environment
• Excellent knowledge of MicrosOpera PROPERTY Manager word and excel
• Previous working experience in Royal Service and or dealing with guest recovery with excellent recovery
• Strong interpersonal and problem solving abilities
• Graduate of Hotel Management or Hospitality program an asset
• Highly organized innovative and resultsorientated with the ability to be flexible and work well under pressure in a fast paced changing environment
• Excellent written and verbal skills with a high attention to detail required
• Solutionsorientated strong interpersonal skills and problem solving techniques
• Ability to work cohesively as part of a team and focus attention on guest needs remaining calm and courteous at all times
• Constant sitting standing and walking throughout shift
• On occasion must be physically able to lift guest luggage and assist to guest room
• Candidates must be legal to serve alcohol in Alberta (18 years of age) and must possess ProServe certification

Remote Work :

No

Employment Type :

Fulltime