Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Providing engaging sincere personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your leadership and interpersonal strengths as Assistant Manager Front Office where you will lead our team of service ambassadors maximize Front Office operations and ensure exceptional guest service.
- To assist the guests during and throughout their stay and insure all guest concerns are handled in a caring and professional manner with the proper corrective actions/follow up taken.
- To ensure high levels of performance and motivate all the Front Office team members
- To be an SMI ambassador an essential first or last contact for our VIPs and group guests.
- To maintain open lines of communication with all other hotel departments.
- To maintain cleanliness safety and order in all of his/her work areas and public area spaces.
- Work closely with Housekeeping in the control and distribution of guestrooms and maintenance of public spaces.
- Work closely with Reservations in the control of room availability and increase revenue through correct billing/rebating procedures and upselling.
- Assist the Director Front Office in various projects completing assigned work in a timely and professional manner.
- Assists in the leading of the Front Office Team including Royal Service Front Desk Bellman Valets Greeters Lobby Greeters Concierge and Business Center.
- Check group bills daily for accuracy.
- Other duties as assigned
- To oversee the daily task performed by the front office team.
- To assist the managers in helping with guest and employee issues and questions.
- To support the environment in which their managers have created.
- To help with employee motivation and support
- To help in the training of new employees.
Qualifications :
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have hotel experience
- Fluent in English
- Customer service experience a benefit
- Ability to smile warmly and sincerely and express his/her thoughts and actions in a professional manner.
- Strong communication skills to interact with all types of guests and employee situations.
- Past managerial experience is preferred; demonstration of leadership qualities and skills is acceptable.
- Ability to work under pressure and in guest contact areas and prioritize information quickly.
Salary range $60k $68k
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
