Desktop Support Technician II US
Desktop Support Technician II US
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Job Description
Title: Desktop Support Technician II
Location: Rutland VT 05759
Duration: 3 months (contract to Hire)
Us citizenship required
Shift: MF 84:30
Requirements:
TOP 6 required skills that candidates must have:
1.) Uses a Confident Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction. Candidates that demonstrate high energy are desired given fastpaced environment.
2.) Candidate must have a deep understanding of diagnosing troubleshooting replacing PC/laptop hardware internal components (motherboard hard drives RAM CPU) and understanding of troubleshooting PC software (Windows bluescreen Outlook connect network printers) as well.
3.) Working experience or strong understanding of enterprise technologies (Office 365 Win10 Professional imaging and ticketing systems. Having experience supporting applications related to engineering manufacturing and logistics is a plus
4.) Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable Team Player able to meet customer expectations regularly and respond well to feedback from leadership.
5.) Candidate must have an understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.
6.) Dependability: both to get work done independently and for attendance for availability to work scheduled hours. Trusted to work proactively is a key attribute given limited site IT Leadership.
7.) Candidates should have 3 5 years experience supporting PC Hardware and software. Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required. Ideally they would have experience support an engineering and/or manufacturing enterprise environment.
Be able to account for work using visual task board Servicenow Ticket System and during regular team stand up meetings.
Repair test image and clean PCs laptop monitors printers and other related hardware.
Maintain analyze and troubleshoot software and computer peripherals. Ability to setup configure and add all hardware.
Experience with asset management. Install move add and change. Large IMAC events expected for client printer migration and PC refreshes.
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Assist with installations configurations upgrades patch and other maintenance actives of server equipment. Perform backup recovery and security procedures both planned or during emergency. Follow established procedures to detect diagnose and accurately report outage of critical site applications.
Assist with diagnoses of network hardware and performance problems. Perform approved installation configuration and maintenance of physical network. Perform network system administration task both planned or during emergency.
Comfortable with facetoface interactions as will be required to provide technical support to end users inperson at the customers site.
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.
Employment Type
Full Time
