ServiceNow PM

Job Title: ServiceNow PM

Location: San Jose CA

Duration: Contract

Description:

• As a Customer Engagement Manager you will be responsible for managing key internal and external initiatives with the aim of adding significant value to the customers as well as helping the broader organization innovate.
• Deliverables will include the implementation of new/existing projects as well as managing and navigating the customers during these projects.
• Time Zones covered: PST/MST/CST
• Manage crossfunctional projects and teams seniorlevel business executives and customers to provide a unique customer experience during the projects.
• Provide weekly/monthly quarterly updates to the customer as well as to internal executive teams
• Manage each phase of the project and be able to navigate the crossfunctional team both internal and external
• Initiate and/or participate in strategic initiatives that impact the tactical approach to the effort as well as influencing the direction of the project.
• Develop and present the value proposition to the customer as part of the initiative and ongoing collaboration
• Mentor team members to achieve the engagements deliverables and promote the customers desired results.
• Identify gaps between actuals and plan of record proposing solutions and driving resolutions.
• Minimum of 6 years of hightech/SaaS industry experience
• 8 years in Customer Engagement or Project Management roles
• Prior experience with implementing or supporting ServiceNow products in an Enterprise
• Strong crossfunctional technical Project Management experience including planning scheduling monitoring and stakeholder reporting
• Demonstrated experience in leading key projects including strategic customer programs from inception to successful rollout and beyond
• Strong documentation and presentation skills including creative thinking and willingness to work handson to deliver impactful outcomes.
• Excellent negotiation and persuasion skills.
• Experience with analytics and understanding of metrics and KPIs (as defined) for the customer
• Thought leadership and strategic thinking
• Ability to gather and analyze data to understand the pros and cons of different decisions and options
• Ability to communicate abstract ideas clearly and independently manage complex project objectives
• Facilitation skills in leading and planning meetings reviews and retrospectives.
• Strong customer orientation and an innate ability to anticipate and act

Mandatory Skills

• Project Management

Desirable Skills

• SERVICENOWITAM SERVICENOW CMP

Key Skills:

Project Management SERVICENOW SaaS SERVICENOWITAM SERVICENOW CMP