ServiceNow Architect
ServiceNow Architect
Posted on :
03-11-2024
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Job Description
Job Title: ServiceNow Architect
Location: Hartford CT; Indianapolis IN; Phoenix AZ; Raleigh NC; Richardson TX
Type: Fulltime
Location: Hartford CT; Indianapolis IN; Phoenix AZ; Raleigh NC; Richardson TX
Type: Fulltime
Note: Experience with ServiceNow (OMT/SOMT) BSS/OSS systems and Telecom industry.
Job Description:
We are seeking a ServiceNow (OMT/SOMT) Architect. This role requires handson experience with ServiceNow OMT and its interaction with BSS/OSS systems including ServiceNow CSM (Customer Service Management) and FSM (Field Service Management) modules in Enterprise Consumer or Federal segments. You will be involved in identifying bestfit architectural solutions developing application design and supporting project teams with complex coding issue resolution and execution. Additionally you will collaborate with talented individuals to create and implement innovative highquality solutions and participate in sales and pursuits focused on client business needs. This role is part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is valued.
We are seeking a ServiceNow (OMT/SOMT) Architect. This role requires handson experience with ServiceNow OMT and its interaction with BSS/OSS systems including ServiceNow CSM (Customer Service Management) and FSM (Field Service Management) modules in Enterprise Consumer or Federal segments. You will be involved in identifying bestfit architectural solutions developing application design and supporting project teams with complex coding issue resolution and execution. Additionally you will collaborate with talented individuals to create and implement innovative highquality solutions and participate in sales and pursuits focused on client business needs. This role is part of a learning culture where teamwork and collaboration are encouraged excellence is rewarded and diversity is valued.
Required Qualifications:
- Education: Bachelors degree or foreign equivalent from an accredited institution (three years of progressive experience may be considered in lieu of each year of education).
- Experience: Minimum of 7 years in Information Technology with 2 years in an architect role for Telecom Order Management.
- Familiarity with ServiceNow OMT module and its integration with BSS/OSS systems including ServiceNow modules CSM/FSM in Enterprise/Consumer/Federal segments.
- Understanding of Agile methodology and way of working.
Preferred Qualifications:
- OSS/BSS experience with strong technical design expertise in Telecom Service Delivery and ServiceNow OMT implementation including Product and CMDB modeling for Customer Order Management and Service Order Management.
- Experience defining designing developing and implementing Telecom technical products within project scope.
- Proven ability to drive technical product development through the lifecycle to achieve early product realization demonstrating skills in domain expertise product management and stakeholder communication.
- Ability to lead a multidisciplinary team to design develop test release and operate a technical product within a broad portfolio.
- Experience working autonomously setting direction and prioritization for teams and managing dependencies with other teams to ensure successful delivery.
- Experience managing products within large programs and resolving conflicting priorities with other products.
- Ability to collaborate effectively with other ServiceNow consultants for solutions updates and configuration changes guiding teams to achieve customer requirements and ensure best practices compliance.
- Strong communication and client interfacing skills.
Employment Type
Full Time
Key Skills
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