Waiter

Roles and responsibilities

1. Guest Service

• Greet and welcome guests as they arrive, providing them with menus and informing them about daily specials or promotions.
• Engage with guests to understand their needs and preferences, ensuring a high level of customer satisfaction throughout their dining experience.

2. Order Taking

• Take food and beverage orders accurately, ensuring that all details are captured correctly.
• Provide recommendations based on menu items, ingredients, and dietary restrictions.

3. Food and Beverage Service

• Serve food and beverages to guests in a timely and courteous manner, following proper serving techniques.
• Ensure that orders are delivered accurately and in a presentable manner.

4. Table Management

• Set up tables before guests arrive, ensuring that all necessary utensils, glassware, and condiments are available.
• Maintain cleanliness and organization of the dining area, including clearing and resetting tables after guests depart.

5. Communication with Kitchen Staff

• Relay orders to kitchen staff efficiently and accurately, ensuring that special requests or modifications are communicated.
• Collaborate with kitchen staff to ensure timely preparation and delivery of orders.

6. Guest Interaction

• Check in with guests throughout their meal to ensure satisfaction and address any issues or additional requests.
• Handle guest complaints or concerns professionally, seeking resolution to enhance the dining experience.

7. Payment Processing

• Present bills to guests at the end of their meal, process payments, and handle cash or credit transactions.
• Provide change and ensure that receipts are accurately provided to guests.

8. Knowledge of Menu and Specials

• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and potential allergens.
• Stay informed about daily specials, wine pairings, and other offerings to provide informed recommendations.

9. Team Collaboration

• Work collaboratively with other waitstaff, bartenders, and management to ensure smooth service and a positive dining atmosphere.
• Assist colleagues during busy periods, ensuring that all guests receive timely service.

10. Adherence to Health and Safety Standards

• Follow food safety and hygiene guidelines, ensuring that all health regulations are met.
• Maintain a clean and organized work environment, including proper sanitation of tables and serving areas.

Desired candidate profile

1. Educational Background

• High school diploma or equivalent; additional coursework in hospitality or food service management is a plus.

2. Experience

• Previous experience in a similar role in the food and beverage industry is preferred, though entry-level candidates may be considered.
• Familiarity with point-of-sale (POS) systems and cash handling.

3. Customer Service Skills

• Strong interpersonal and communication skills to interact effectively with guests and colleagues.
• A friendly, outgoing personality with a focus on providing a positive dining experience.

4. Knowledge of Food and Beverage

• Basic understanding of food and beverage menu items, including preparation methods and potential allergens.
• Ability to make recommendations based on guest preferences and dietary restrictions.

5. Attention to Detail

• High attention to detail to ensure accurate order taking and serving, as well as maintaining cleanliness and organization.
• Ability to follow instructions and execute tasks with precision.

6. Physical Stamina

• Capability to stand for long periods, carry heavy trays, and perform physically demanding tasks in a fast-paced environment.
• Good hand-eye coordination and manual dexterity for serving and handling food.

7. Team Player

• Willingness to work collaboratively with other staff members, including kitchen staff and management, to ensure seamless service.
• Ability to assist colleagues during busy periods and contribute to a positive team atmosphere.

8. Problem-Solving Skills

• Ability to handle guest complaints or issues promptly and professionally, seeking resolution to enhance the dining experience.
• Quick thinking and adaptability to changing situations and guest needs.

9. Time Management

• Strong organizational skills to manage multiple tables and prioritize tasks effectively.
• Ability to work efficiently during peak hours while maintaining a high level of service.