Lead Organizational Change Management OCM- Project Manager
Lead Organizational Change Management OCM- Project Manager
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Job Description
Role: Lead Organizational Change Management (OCM) Project Manager
Location: remote/ Providence RI
Duration: 10 months Hours: 1020 per week for approx. Fully remote must work between 85pm. Will start off with more hours then dwindle down to about ten. Preference given to local candidates.
Position Overview:
The OCM will lead the phased rollout of client procurement system to designated user groups focusing on production support issue management and collaboration with organizational change management (OCM). The role involves working closely with a dedicated training manager to coordinate effective training execution ensuring a smooth transition for each user group and ongoing system adoption.
Key Responsibilities:
- Phased Rollout Management
- Plan and execute the phased rollout of to three or four user groups ensuring smooth implementation for each phase.
- Communicate timelines activities and dependencies to stakeholders and gather feedback from each phase to refine the process for subsequent groups.
- Production Support and Issue Management
- Serve as the primary point of contact for production support managing user inquiries troubleshooting and issue resolution.
- Implement issue tracking workflows and maintain knowledge bases to support endusers and enhance the systems usability.
- Collaboration with Organizational Change Management (OCM)
- Work with OCM to drive adoption and support a seamless transition for each rollout phase.
- Coordinate communications with users including emails FAQs and change management materials to ensure clarity and engagement.
- Coordination with Training Manager
- Collaborate closely with the dedicated training manager to ensure training schedules align with rollout phases and that all training objectives are met.
- Provide feedback to the training manager on user needs and monitor training effectiveness as each group transitions to Jaggaer.
- Performance Monitoring and Continuous Improvement
- Track system performance and engagement metrics implementing improvements as needed.
- Collaborate with stakeholders to evaluate the rollouts success and identify opportunities for process and support improvements.
Qualifications:
- Bachelors degree in Project Management Information Technology Business Administration or a related field.
- 5 years of project or rollout management experience in SaaS or ERP systems preferably within procurement.
- Strong knowledge of change management and user support best practices.
Skills:
- Project Coordination and Production Support: Proven expertise in managing phased rollouts issue resolution and user support.
- Collaboration: Experience working with training managers or dedicated trainers to ensure effective training delivery.
- Communication: Strong skills in communicating project updates technical details and training needs with both technical and nontechnical audiences.
Apply At:
Please send your resume and a cover letter to Susmita Sahu (Susmita at irginc dot net)
To contact me click View Profile for the contact number.
Employment Type
Full Time
