Business Analyst with Call CenterService Center
Business Analyst with Call CenterService Center
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Job Description
Role: Business Analyst with Call Center/Service Center
5 years as a client facing BA.
Need someone with Call center/service Center experience.
Client is building a case management system in a Salesforce environment that will support members and employees receiving benefits.
Pension / Retirement experience highly desired
Strong BA with a dash of technical exp
Strong background in mapping L1 to L5 process flows sprint demos requirement traceability and user experience
Ability to lead clientfacing interviews / meetings; ability to interface with clients aggregate / synthesize key pain points as an input to future state process flow development
Strong BA with a dash of tech
This position is a hybrid role. In office T TH
Employment Type
Full Time
