Executive Director

Roles and responsibilities

1. Strategic Leadership

• Develop and implement a comprehensive training and quality assurance strategy aligned with the organization’s goals and objectives.
• Collaborate with executive leadership to identify training needs and quality standards necessary to enhance organizational performance.

2. Training Program Development

• Design, develop, and oversee training programs that meet the needs of various departments and employees at all levels.
• Ensure that training content is relevant, engaging, and up-to-date with industry standards and best practices.

3. Quality Assurance Oversight

• Establish and maintain quality assurance processes and standards to ensure the delivery of high-quality products and services.
• Monitor and evaluate quality metrics and performance indicators to identify areas for improvement.

4. Team Management and Development

• Lead, mentor, and develop the training and quality assurance teams to enhance their skills and effectiveness.
• Foster a culture of continuous learning and improvement within the organization.

5. Compliance and Standards

• Ensure compliance with relevant regulations, standards, and industry best practices in training and quality management.
• Develop policies and procedures that support a culture of quality and excellence.

6. Assessment and Evaluation

• Conduct regular assessments of training programs and quality initiatives to evaluate their effectiveness and impact on performance.
• Utilize feedback from participants and stakeholders to refine and improve training offerings and quality measures.

7. Collaboration with Stakeholders

• Collaborate with department heads and other stakeholders to align training initiatives with operational needs and business objectives.
• Act as a liaison between training, quality, and other departments to ensure cohesive implementation of initiatives.

8. Budget Management

• Develop and manage the budget for training and quality assurance programs, ensuring cost-effectiveness and efficient resource allocation.
• Identify funding opportunities and potential partnerships to enhance training and quality initiatives.

9. Change Management

• Lead change management efforts related to training and quality assurance processes within the organization.
• Communicate effectively to ensure buy-in from all levels of staff regarding new initiatives and changes.

10. Data Analysis and Reporting

• Analyze data related to training effectiveness, quality performance, and employee engagement to drive informed decision-making.
• Prepare and present reports to senior management on training and quality initiatives, progress, and outcomes.

Desired candidate profile

1. Educational Background

• A master’s degree in education, business administration, human resources, or a related field is preferred.
• Additional certifications in training, instructional design, quality management, or organizational development can be advantageous.

2. Experience

• Extensive experience in training and development, quality assurance, or related fields, typically ranging from 7 to 10 years, with a progressive leadership track record.
• Experience in a similar leadership role, preferably within the same industry (e.g., healthcare, hospitality, corporate training).

3. Leadership Skills

• Proven leadership abilities to manage and inspire teams, fostering a culture of learning and continuous improvement.
• Strong skills in mentoring, coaching, and developing staff to enhance their capabilities and career growth.

4. Strategic Thinking

• Strong strategic planning skills to develop and implement effective training and quality assurance initiatives aligned with organizational goals.
• Ability to analyze organizational needs and develop training programs that address skill gaps and enhance performance.

5. Quality Management Expertise

• In-depth knowledge of quality assurance principles, methodologies, and frameworks (e.g., Six Sigma, Total Quality Management).
• Experience in developing and implementing quality standards and monitoring processes to ensure compliance and excellence.

6. Training Program Development

• Expertise in instructional design and adult learning principles, with a track record of creating engaging and impactful training content.
• Familiarity with various training delivery methods, including e-learning, workshops, and on-the-job training.

7. Analytical and Data-Driven

• Strong analytical skills to evaluate training effectiveness, quality metrics, and organizational performance.
• Proficiency in utilizing data to inform decision-making and improve training and quality initiatives.