Barista

Roles and responsibilities

1. Beverage Preparation

• Prepare and serve high-quality coffee, espresso, and specialty drinks according to established recipes and standards.
• Operate espresso machines, grinders, blenders, and other beverage equipment safely and efficiently.
• Ensure the proper presentation of beverages, including latte art and garnish.

2. Customer Service

• Provide friendly and attentive service to customers, taking their orders and answering questions about the menu.
• Handle customer complaints and feedback in a professional manner, striving to resolve issues to ensure customer satisfaction.
• Build rapport with regular customers to create a welcoming and friendly atmosphere.

3. Cash Handling

• Process customer payments accurately using cash registers or point-of-sale (POS) systems.
• Maintain accurate cash drawers and reconcile sales at the end of each shift.

4. Menu Knowledge

• Stay informed about the menu offerings, including various coffee types, brewing methods, and food pairings.
• Recommend beverages and food items to customers based on their preferences.

5. Cleanliness and Maintenance

• Maintain a clean and organized work area, including the coffee station, equipment, and seating areas.
• Follow health and safety regulations to ensure a safe environment for both customers and staff.
• Clean and maintain equipment regularly, including espresso machines, grinders, and brewing devices.

6. Inventory Management

• Monitor inventory levels of coffee beans, syrups, milk, and other supplies, and communicate needs to management.
• Assist with restocking and organizing supplies as needed.

7. Training and Teamwork

• Train new baristas and staff on beverage preparation, customer service, and operational procedures.
• Collaborate with team members to ensure smooth operations during busy periods.

8. Promotions and Upselling

• Inform customers about promotions, seasonal offerings, and new products to enhance sales.
• Encourage customers to try new beverages or food items, utilizing upselling techniques.

9. Specialty Drinks

• Experiment with and create new coffee drinks or seasonal beverages to add to the menu.
• Stay updated on industry trends and popular coffee products.

10. Event Support

• Assist in the preparation and service of beverages for special events, catering, or large orders.
• Collaborate with management to plan and execute promotions or events to attract customers.

Desired candidate profile

1. Educational Background

• High school diploma or equivalent; further education in hospitality or culinary arts is a plus.
• Barista training or certification can enhance a candidate's profile.

2. Experience

• Previous experience as a barista or in a customer service role, preferably in a café, coffee shop, or restaurant setting.
• Familiarity with coffee brewing techniques, equipment, and espresso preparation is highly desirable.

3. Technical Skills

• Proficiency in operating espresso machines, grinders, and brewing equipment.
• Knowledge of various coffee types, brewing methods, and specialty drinks.

4. Customer Service Orientation

• Strong interpersonal skills with a genuine passion for providing excellent customer service.
• Ability to engage with customers, handle inquiries, and build rapport with regular patrons.

5. Communication Skills

• Effective verbal communication skills to take orders accurately and convey information clearly to customers and team members.
• Active listening skills to understand customer preferences and feedback.

6. Attention to Detail

• Strong attention to detail to ensure the quality and presentation of beverages.
• Ability to follow recipes and preparation methods precisely.

7. Teamwork and Collaboration

• Ability to work effectively as part of a team, assisting colleagues during busy periods.
• Flexibility to adapt to changing tasks and responsibilities.

8. Time Management Skills

• Strong organizational and multitasking abilities to manage a high volume of orders efficiently.
• Ability to remain calm and focused during peak hours.

9. Creativity and Passion

• Enthusiasm for coffee and the culinary arts, with a willingness to learn about different coffee beans, brewing techniques, and trends.
• Creativity in crafting specialty drinks and suggesting food pairings.