Service Center Manager
Service Center Manager
Posted on :
02-11-2024
Employer Active
1 Vacancy
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Job Description
Our client is a leading service & retailbased company in Nigeria with a commitment to providing the best electronic products installation and aftersales services. Due to expansion they need a Service Centre Manager.
Location: Lagos
JOB RESPONSIBILITY:
- Daily Service Operation Handling
- Daily Pending complain monitoring (Walk in B2B Dealer & Key Channel)
- Daily TAT monitoring
- Escalation monitoring and handling
- Revenue generation from OOW and AMC.
- Technical support for all the products for repair and service.
- Stock handling (Customer Unit inhouse stock and spare parts) on weekly basis
- Training arrangement for Service center (CRM/ERP Customer Service & Technical)
- SOP implementation of Service Operation.
- Spare Part planning and warehousing for service operations across service centers.
- Call center management handling.
- Oversee the daily operations of service centers In line with the organization s Vision
- Motivate and Engage Service Team to Create a Great Customer Experience
- Developing Promotion strategies for OOW & AMC sales
- Timely implementation of Promotions price update and directives from HO.
- Provide excellent customer service and support to clients
- Prepare detailed reports on service performance and feedback.
JOB REQUIREMENTS:
- Minimum 5 years related experience in Electronics Service Centre
- Bachelor Degree (BE preferred)
- Ability to communicate with people at all levels effectively and from various backgrounds
- Receptive to Travel
- Resource Management & Project Management experience
- Excellent writing skills
- Fluent in MS Office & Prior experience of ERP operation.
- Fluent in English and local Language.
- Team Handling
Employment Type
Full Time
Key Skills
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