Inside Sales Specialist

Roles and responsibilities

We are looking for a motivated and well-spoken inside sales representative to join our sales team. The inside sales representative will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You should be able to close sales and meet targets.

• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.
• Coordinating the sales team and assisting with recruiting and training new hires.
• Providing product demonstrations to staff and clients, and taking the lead in resolving complaints.
• Analyzing sales team performance and scheduling training/refresher sessions accordingly.
• Conducting market research and sharing findings with the team.
• Working alongside the team to draw up strategies to increase customer base.
• Setting sales targets and implementing incentives.
• Providing accurate sales forecasts and allocating resources so targets are met.
• Managing a network of vendors and suppliers.
• Maintaining excellent relationships with customers that are built on trust, and encouraging the rest of the sales team to follow this example.
• Keeping up-to-date with advancements in marketing.

Desired candidate profile

To be successful as an inside sales representative you should be able to build instant rapport and achieve customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

• High school diploma/GED.
• Previous experience in an outbound call center or a related sales position preferred.
• Proficiency in Microsoft Office and CRM software such as Salesforce.com.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Bachelor's degree in marketing, business or similar.
• Valid driver's license.
• Strong analytical and critical thinking skills.
• Ability to think on your feet.
• Excellent customer service and leadership skills.
• Strong networking abilities.
• Ability to diagnose problems and find solutions.
• Strong degree of diplomacy and the ability to work with a range of different people.
• Ability to remain professional.
• Willingness to work overtime when required.