Dutch-Speaking Customer Service Representative Barcelona
Dutch-Speaking Customer Service Representative Barcelona
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Job Description
Are you a Dutchspeaking customer service professional with a passion for delivering exceptional support
Were looking for a motivated Customer Service Representative to join our Barcelona team where youll handle inquiries assist customers and contribute to a positive customer experience. This role is perfect for a detailoriented individual who thrives in a teamfocused environment!
Key Responsibilities:
Address customer inquiries via phone email and chat providing timely and effective solutions
Accurately document call details in our management system ensuring adherence to SLAs
Stay informed on products and services with a focus on those suited to customerspecific needs
Escalate service issues when necessary keeping senior team members informed
Adhere to projectspecific procedures and processes to ensure topquality service
Provide coverage for other team members as needed both within the same and across different teams
Support team projects and attend regular team meetings
Perform additional tasks as assigned ensuring seamless service and customer satisfaction
Requirements:
Language Skills: C2/fluent Dutch with B2level English proficiency
Experience: 1 year in customer service (experience in the automotive industry or with electric vehicles is a plus)
Technical Skills: Proficiency with IT systems including Windows MS Office and internet setup
Soft Skills: Strong customer service orientation effective listening skills and the ability to problemsolve independently
What We Offer:
Competitive salary based on experience and performance
Flexible work schedule: 30 hours/week 3 PM 9 PM
23 days of paid annual leave
A friendly collaborative team environment
Ongoing training and support to help you reach your potential
Ready to make a difference with us in Barcelona Join a dynamic team and take the next step in your career. Apply today!
Remote Work :
No
Employment Type
Full Time
