Export Customer Service Administrator
Export Customer Service Administrator
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Job Description
Role Overview
We are currently seeking a skilled and dedicated individual to join our Burnley team as an Export Customer Service Administrator. This role is critical to ensuring smooth and efficient communication with our overseas export partners. The successful candidate will be a key contact point managing customer enquiries orders and logistics coordination while providing exemplary customer service.
Key Responsibilities
- Process customer orders ensuring accurate entry into the system and timely shipment.
- Respond to customer enquiries promptly and professionally providing information on products (such as stock whether a fabric is suitable for the particular end use etc) order status and shipping details.
- Coordinate with logistics and distribution/ warehouse team.
- Resolve customer issues complaints and returns efficiently maintaining customer satisfaction.
- Maintaining uptodate customer interactions transactions and feedback records using our CRM system.
- Assist in preparing export documentation and ensure compliance with international trade regulations.
- Provide translation support as needed.
Essential Skills and Qualifications
- Excellent written and verbal communication skills.
- Proven experience in a customer service role preferably within an export or logistics environment.
- An understanding of or experience in soft furnishings/ interiors/ textiles would be advantageous (although training is offered).
- Strong organisational skills with the ability to manage multiple tasks and deadlines.
- Proficiency in using CRM software and Microsoft Office Suite.
- Knowledge of international shipping processes and export documentation is an advantage.
- A detailoriented and proactive approach to resolving customer issues.
- Strong problemsolving skills and ability to work independently and as part of a team.
Competencies for success
- Excellent interpersonal skills with a customercentric mindset.
- Adaptability to work in a fastpaced and dynamic environment.
- Able to maintain knowledge of a highly technical product.
- A high degree of integrity and professionalism in handling customer information.
- Eagerness to learn and grow within the role and company.
Why Join Our Company
- Competitive salary and bonus.
- 25 days holiday plus bank holidays.
- Pension salary sacrifice.
- Staggered working hours Totalling 37.5 hours per week Monday to Friday per a working pattern of your choice between opening hours 08:00 18:00.
- Opportunities for professional development and career progression.
- A collaborative and inclusive work culture that values diversity and innovation.
- Lovely modern and accessible offices which are commutable from Burnley Blackburn Colne Skipton Accrington Manchester Bury Bolton Ramsbottom Rossendale Oldham and Clitheroe.
- Regular fun and quirky social events.
- Onsite parking (free).
We are committed to fostering an inclusive workplace environment and welcome applications from individuals of all backgrounds. Interested candidates are encouraged to submit their CVs through our careers page. We look forward to reviewing your application and potentially welcoming you to our team!
Employment Type
Full Time
