Systems Alert Specialist I -
Systems Alert Specialist I -
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Job Description
Job Title: Systems Alert Specialist I
Location: Remote (CST Time zone)
Salary Range: up to 5000 USD
Work Schedule: Monday Friday 8:00 AM to 5:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
Position Overview:
We are seeking a highly organized Systems Alert Specialist I to monitor triage and respond to server and network alerts in line with service level agreements. The role involves managing system events ensuring timely response to issues and collaborating with internal teams to minimize downtime. The ideal candidate should have experience in system monitoring and the ability to document alert triage activities thoroughly.
Key Responsibilities:
- Monitor triage and respond to server and network alerts according to service level agreements.
- Assist Systems Administrator teams with managing system events backups and disk space issues.
- Ensure all alerts are properly documented and escalated as required.
- Analyze alert patterns and provide recommendations for proactive measures.
- Coordinate with internal teams to resolve alerts and minimize downtime.
- Maintain accurate logs of all alert triage activities and resolutions within the alert tickets.
Qualifications:
- Proficiency in Microsoft Windows Server OS and Microsoft Office Suite.
- Experience with network and server monitoring.
- Strong organizational and communication skills.
- Attention to detail in maintaining accurate logs and documentation.
NicetoHaves:
- Experience with HaloPSA Datto & Acronis Backup Systems Auvik Network Monitoring Powershell Microsoft Azure Microsoft Intune Cisco Meraki or Sophos.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and intro video in English format.
Remote Work :
No
Employment Type
Full Time
