Technical Support Advisor with German
Technical Support Advisor with German
Posted on :
01-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
David Kennedy Recruitment is working with a leading multinational technology BPO business which is looking to recruit a Germanspeaking Technical Support Advisor in Barcelona.
Position: Technical Support Advisor with German
Location: Barcelona Spain (onsite)
Work model: onsite
Employment type: Fulltime.
DUTIES AND RESPONSIBILITIES:
- Provide 1st level IT support to the client employees via phone mail and chat or via selfservice portal
- Provide support to clients employees in the operation of user systems and peripheral devices
- Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the clients ITSM system including their categorization and prioritization of IT issues and requests
- Be accessible and provide a first resolution rate by using internal knowledge databases
- Cooperate with clients 2nd level service organizations and external service providers.
REQUIREMENTS:
- Have a proficient or bilingual level of German and advanced English
- Experience in 1st or 2nd level IT support ideally in a large company environment
- Have good IT knowledge especially of Windows 10 Office 365 and MS Teams and in troubleshooting hardware and software
- Have an analytical approach to complex issues
- Have experience in ITSM ticket systems (ideally in ServiceNow)
- Knowledge of processes according to ITIL V4 good to have
- Have high customer and service orientation and high sense of responsibility
- Have a reliable and systematic way of working
- Are willing to learn and develop technical and soft skills
- Have high motivation and willingness to work in a global team.
OFFER:
- Excellent remuneration package based on experience skills and performance
- Full paid training on the company and the project youll be working on
- Career development programs specialized courses and language classes
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Work schedule: Monday to Sunday from 09 AM 06 PM (39 hours a week)
- Office in the centre ofBarcelona
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
