Customer Support Representative - Italian - Barcelona
Customer Support Representative - Italian - Barcelona
Posted on :
01-11-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Customer Support Representative
Location: Barcelona Spain
Employment type: Fulltime
Work model: onsite
DUTIES AND RESPONSIBILITIES:
- Handle incoming customer inquiries (via phone email chat or automated alerts) and address user needs efficiently
- Record call details in the call management system ensuring timely responses and resolutions within the agreed SLA
- Maintain uptodate knowledge of services and products particularly those tailored to individual customer applications
- Escalate any potential service issues to the senior team members as needed.
- Adhere to all project processes and procedures
- Ensure compliance with the contractual SLA
- Provide coverage for other Agents in their absence whether within the same team or across different teams
- Collaborate with the team on specific projects when requested
- Fulfill administrative responsibilities including managing holiday sickness and overtime records
- Participate in regular team meetings
- Perform additional tasks as assigned by the management to ensure continued service performance quality and customer satisfaction
REQUIREMENTS:
- Native / fluent in Italian both verbal and written. Proficiency in English (minimum B2 level)
- A minimum of 1 year of customer service experience is required
- experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
- Competency in IT platforms equipment and applications including Windows MS Office and internet configuration is necessary
- Strong aptitude for working in a customer service environment
- Excellent customer care skills with the ability to listen to and understand customer needs
- Capable of taking ownership of calls and progressing them to resolution or escalating them when needed
OFFER:
- Excellent remuneration package based on experience skills and performance
- Working schedule: Monday to Friday 09:00 AM 06 PM
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 23 working days of paid annual leave
- Guidance and tools to reach your full potential.
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
