IT Support Specialist

Working at Mercell

At Mercell were on a mission to revolutionize public procurement making it accessible and effortless for everyone involved. Imagine a world where public buyers and visionary suppliers come together seamlessly to make a great deal easier and shape the future. Thats what were all about.

With a dynamic culture built on continuous growth trust and collaboration Mercell offers an environment where your talents can thrive. You will be part of an international environment with ambitious and dedicated colleagues who are passionate about what they do and supported to be themselves.

Your Mission

As an IT Support Specialist you will play a crucial role in ensuring the smooth operation of our IT related operations within our organization. Your responsibilities will span across user support technical support project implementation and system maintenance. Youll collaborate with team members department leads and teams to enhance our IT infrastructure and provide exceptional service to our internal users.

You will contribute to our Enterprise IT departments efficiency security and innovation. Your ability to troubleshoot communicate effectively and adapt to evolving technologies will be essential. We expect you to be an example of proactive thinking and behavior towards the team and business and be representative of a solution focused approach to work and challenges within IT.

Core Responsibilities

1. Technical Support and Incident Management

• Ticket Resolution: Respond to and resolve ITrelated incidents and service requests raised by internal users. Investigate and diagnose technical issues related to SaaS applications network connectivity hardware and software and integrations
• User Training: Provide training and guidance to endusers on SaaS tools and best practices

2.Project Implementations

• SaaS Deployments: Collaborate with project managers and business stakeholders to implement new SaaS solutions. Ensure successful deployment configuration and user adoption
• Integration: Integrate our core SaaS tools with other systems (e.g. AWS Github) to streamline interdepartmental workflows

3.System Maintenance and Optimization

• Monitoring and Performance: Monitor application and hardware performance identify bottlenecks and optimize system workflows where possible
• Security: Implement security best practices including access controls data encryption and vulnerability assessments in collaboration with our internal security team

4. Documentation and Knowledge Sharing

• Documentation: Maintain accurate documentation for all IT operational configurations troubleshooting steps and standard operating procedures

Required Qualifications

• 5 years operational experience with an international IT organization
• Experience inIT Service Managementto ensure smooth sailing for the organization with a knack for optimizing service delivery to meet business needs.
• Skilled inIdentity & Access Management ensuring only individuals gain entry while maintaining the integrity of sensitive information.
• Proficient inDevice Management and Security.
• Skilled at maintaining and optimizing network infrastructure to keep the organization connected and secure throughNetwork Management.
• Experienced inTechnical Support & Troubleshootingto keep operations run smoothly.
• Fluent inEnglishandSwedish.
• Located in or close toStockholm Sweden.

Start date:January 2025
Duration:Full time
Workplace type:Onsite hybrid/remote
Location:Stockholm Sweden
Application Deadline: 30.11.2024.However do not wait to submit your application we will read applications and talk to potential candidates as we receive them.

What we Offer

As a fast growing technology company we are committed to taking care of our employees through initiatives such as hybrid work to support worklife balance health and insurance plans (may differ per country/office) pension plans paid parental leave social happenings and competitive salary packages. Please see get more insights on what to expect of perks benefits and culture when joining Mercell.


Has this sparked your interest

Then we cant wait to have you join our mission and looking forward to receiving your application!

If you have questions for this position we are happy to chat with you. Please reach out to

Mark Gilchrist
IT Manager
Email:

We may carry out background checks on applicants to verify information that appears on CVs and other documentation. This background check is carried out by an external party and is not carried out without the consent of the applicant. Current applicants will receive further information about this.