Technical Support 3
Technical Support 3
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
For over 15 years Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology Salesforce AI Machine Learning and Technical Writing we consistently exceed expectations in catering to a wide range of requirements.
Currently we are seeking a Technical Support 3 for one of our clients that is a leading multination corporation.
Position: Technical Support 3
Location: Detroit MI
Duration: 12 Months contract with high possibility of extension.
General Summary of Function/Purpose of Position
- This position serves as an analyst performing a wide range of professional assignments in an Information Technology environment. Serving as a technical expert provides problem diagnosis implementation administration support and maintenance of computer hardware software and network products. Analyst provides onsite or remote access diagnosis and resolution of computer hardware and software problems using a highly integrated and specialized set of diagnostic tools with elevated privileges. The position also serves to lead coordinate and oversee teams that work on processes procedures and technical specifications; plans designs and oversees analytical and technical assignments and the implementation of computer hardware software and network components.
What are the essential duties of this position
- Communicate effectively both orally and in writing with users unit staff and Managers
- Maintain a broad system knowledge knowledge of computer related equipment and end user software
- Analyze operational problems
- Investigate alternative solutions and potential risk
- Initiate corrective action
- Record and report status
- Teach and assist other staff and users
- Project management
- Server support
- Telecommunications support
- Database systems support
- Enforce security standards
Education
- Information Technology Programmer/Analyst P11/12
- Possession of a Bachelors degree with 21 semester (32 term) credits in one or a combination of the following: computer science data processing computer information systems data communications networking systems analysis computer programming information assurance IT project management or mathematics
Experience
- Information Technology Programmer/Analyst P11
- No specific type or amount is required.
- Information Technology Programmer/Analyst 12
- Two years of professional experience equivalent to an Information Technology Infrastructure or
- Programmer/Analyst P11
Alternate Education and Experience
- Information Technology Programmer/Analyst P11 12
- Possession of an associates degree with 16 semester (24 term) credits in computer science
- information assurance data processing computer information data communications networking
- systems analysis computer programming IT project management or mathematics and two years of
- experience as an application programmer computer operator or information technology technician; or
- two years (4160 hours) of experience as an Information Technology Student Assistant may be
- substituted for the education requirement.
OR
- Educational level typically acquired through completion of high school and four years of experience as
- an application programmer computer operator information technology technician or four years (8320
- hours) of experience as an Information Technology Student Assistant may be substituted for the
- education requirement
Equal Employment Opportunity
Trilyon is an Equal Opportunity Employer committed to fairness and respect for all individuals. We value diversity in age disability ethnicity gender gender identity religion and sexual orientation believing it drives innovation and better service. Employment decisions are made impartially without regard to any protected characteristic under federal state or local law. Our diverse team drives innovation competitiveness and creativity enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Name: Vikranth Yadavalli
Email:
Employment Type
Full Time
