Technical Support Analyst

JOB DETAILS:

• Position: Technical Support Analyst (Senior)
• Location: Lisbon (Hybrid Work Model)
• Experience Level: Senior (5 years)

ABOUT THE ROLE:
As a Technical Analyst with Top Sigma you will be key in diagnosing and resolving highlevel (L3) technical and functional incidents primarily in the Manufacturing PLD and HSE domains. This position is ideal for professionals with a strong background in systems analysis application support and continuous improvement initiatives. Youll also contribute to solution documentation support change management and help drive technical obsolescence planning.

DAYTODAY DUTIES:

• Diagnose and resolve L3 technical issues by analyzing application and middleware logs.
• Maintain and update documentation for critical software solutions in the Manufacturing/PLD/HSE domain.
• Proactively identify areas for improvement and drive continuous service enhancement.
• Support change requests contributing to root cause analyses and problem resolution.
• Collaborate on roadmap planning for technical obsolescence management.

REQUIREMENTS:

• OS & Middleware: Windows Linux Apache JBoss Tomcat.
• Database Management: Oracle MySQL SQL Server.
• Networking: Advanced skills in network configuration and support.
• Cybersecurity: Basic understanding of security protocols and best practices.
• Language: Fluent in English (written and spoken).

NICE TO HAVE:
Experience in Manufacturing PLD or HSE software support and familiarity with CI/CD pipelines.

BENEFITS AND PERKS:

• Hybrid work
• Flexible working hours
• Training budget
• Health insurance
• 25 days of holiday
• Office setup budget
• Food allowance

ABOUT TOP SIGMA:
At Top Sigma we specialize in transforming our clients operations through AI cloud and DevOps services. Our team of experts leverages cuttingedge technologies to help businesses innovate and overcome industry challenges. We provide training workshops and consulting services to support clients in implementing cloud solutions and enhancing their DevOps transformation strategies.

Remote Work :

No