French Customer Success Specialist Hybrid Role
French Customer Success Specialist Hybrid Role
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Job Description
Project Name: Combined Services App
Role: Client Solutions Expert Hybrid Role
Languages: French (C2) & English (B2)
Start Date: 27th November 2024
Location: Braga Portugal
Work Model: Hybrid (Remote and OnSite)
Company: Cross Border Talents Partner Company
Schedule:
- Monday to Friday: 07:00 19:00 (rotational shifts)
- Saturday: 08:00 15:00
- 2 days off: Sunday 1 rotational day
Contract Type: Permanent Contract (3month trial period)
Salary & Benefits:
- Base Salary: 830 EUR per month (paid over 14 months)
- Performance Bonus (KPI): 170 EUR per month (paid over 12 months)
- Meal Allowance: 7.23 EURper day (net)
- Transport Allowance: 20 EUR per month
- Braga Location Bonus: 20 EUR per year
Why Join Us
Join one of Cross Border Talents esteemed partner companies delivering cuttingedge solutions for a rapidly growing Combined Services App. As a Client Solutions Expert you will be at the forefront of delivering exceptional service helping customers navigate a powerful multiservice platform that integrates their daily needs. Youll be the goto problem solver ensuring clients can make the most out of a seamless experience.
Your Role in Our Team:
- Act as the primary point of contact for users of the Combined Services App providing support across various channels (phone email chat).
- Handle customer inquiries troubleshoot apprelated issues and provide accurate solutions for a wide array of services integrated into the app.
- Educate customers on how to fully leverage the platforms features ensuring optimal user satisfaction.
- Maintain detailed and uptodate records of customer interactions managing queries with precision and empathy.
- Collaborate with internal teams to ensure swift issue resolution and improve the overall client experience.
What You Bring:
- Fluency in French (C2) and strong proficiency in English (B2).
- Experience in customer service with a passion for helping people solve problems.
- Techsavvy with the ability to navigate apps software and troubleshoot effectively.
- A teamoriented mindset capable of thriving in a fastpaced hybrid work environment.
- Strong communication skills and a customercentric approach to service.
What We Offer:
- Hybrid Work Flexibility: Enjoy the perfect balance of working remotely and collaborating onsite.
- Performance Bonuses: Earn extra with performancebased incentives.
- Meal & Transport Allowances: Boost your earnings with daily meal allowances and monthly transport support.
- Growth Opportunities: Join a company that values career progression and internal mobility.
If youre looking for a role where you can make a real impact on peoples lives and grow with a cuttingedge app solution apply now and become a pivotal part of this exciting project!
Remote Work :
No
Employment Type
Full Time
