Roles and responsibilities
1. Administrative Support
- Manage Sales Documentation: Prepare and maintain sales-related documents, including proposals, contracts, and reports.
- Data Entry: Input and update customer information and sales data in the CRM system.
2. Communication and Coordination
- Liaison Between Teams: Act as a point of contact between the sales team and other departments (e.g., marketing, finance, customer service) to facilitate smooth operations.
- Schedule Meetings: Organize and schedule sales meetings, prepare agendas, and take minutes to ensure effective communication.
3. Sales Support
- Assist Sales Team: Provide support to the sales team by helping with lead generation, prospecting, and following up on leads.
- Prepare Sales Reports: Compile and analyze sales data to create reports that track sales performance and identify trends.
4. Customer Relationship Management
- Maintain Customer Records: Ensure that customer information is accurate and up-to-date in the CRM system.
- Respond to Inquiries: Handle customer inquiries and provide necessary information to assist the sales team in closing deals.
5. Order Processing
- Process Orders: Assist in the processing of sales orders, ensuring accuracy and timely delivery.
- Track Shipments: Monitor the status of shipments and communicate updates to the sales team and customers.
6. Sales Strategy Support
- Market Research: Conduct research on market trends, competitor activities, and customer preferences to support sales strategy development.
- Coordinate Marketing Efforts: Collaborate with the marketing team to coordinate promotional activities, events, and campaigns that support sales objectives.
7. Budget and Expense Management
- Track Expenses: Monitor and report on sales expenses, ensuring they align with the budget.
- Assist in Budget Planning: Provide input for sales budget planning based on historical data and trends.
8. Training and Onboarding
- Support New Hires: Assist in onboarding new sales team members by providing training on processes, tools, and company policies.
- Develop Training Materials: Help create and update training materials for the sales team.
9. Customer Feedback and Reporting
- Collect Feedback: Gather customer feedback and insights to help improve sales processes and customer satisfaction.
- Report on Performance: Prepare regular reports for management on sales activities, performance metrics, and areas for improvement.
Desired candidate profile
1. Educational Background
- Degree: A Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.
2. Experience
- Relevant Experience: 1-3 years of experience in sales coordination, sales support, or a related administrative role, preferably in the same industry.
- Familiarity with CRM Systems: Experience using customer relationship management (CRM) software to manage sales data and customer interactions.
3. Technical Skills
- Proficiency in MS Office: Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for creating reports and presentations.
- Data Management: Ability to handle data entry and maintain accurate records in sales databases and CRM systems.
4. Communication Skills
- Verbal and Written Communication: Excellent communication skills to interact effectively with team members, clients, and other departments.
- Customer Service Orientation: Strong customer service skills to handle inquiries and provide support to clients.
5. Organizational Skills
- Time Management: Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
- Attention to Detail: High attention to detail to ensure accuracy in documentation and reporting.
6. Teamwork and Collaboration
- Team Player: Ability to work collaboratively within a team environment, supporting sales staff and other departments.
- Adaptability: Flexibility to adapt to changing priorities and tasks in a dynamic sales environment.
7. Problem-Solving Abilities
- Analytical Skills: Strong analytical skills to assess sales data, identify trends, and provide insights to the sales team.
- Proactive Approach: A proactive attitude toward resolving issues and seeking improvements in sales processes.