Title: Director of Operations (Promotable)
Location: Metro Atlanta (North) OTP
Industry: Technology (SaaS)
ABOUT US
Imagine working in an innovative environment that leverages cuttingedge technology to create positive social impact. Here you ll be part of a dedicated team working to redefine safety and second chances within the justice system utilizing advanced solutions like wearable technology and comprehensive monitoring software. Joining this missiondriven organization means not only advancing your career but also contributing to meaningful change that supports community safety and rehabilitation. If you re passionate about technology s role in societal improvement this is where your work can truly make a difference.
OVERVIEW
Step into a strategic role at the heart of an innovative Software As A Service (SaaS) technology company that drives meaningful techenabled solutions for public safety. As the Director of Operations you will lead with purpose managing supply chain efficiencies refining inventory control and optimizing our responsive backoffice support operations. You ll be instrumental in shaping operational excellence and delivering highimpact strategies that push service quality to new heights. If you re ready to lead within a fastpaced missiondriven tech environment this is your opportunity to make a substantial impact.
THE REAL WORK
1. Supply Chain Optimization: Drive endtoend supply chain performance aligning resources and managing costs. Develop strategies to anticipate demand and optimize inventory levels.
2. Onsite Support Operations Management: Lead onsite backoffice and customer support operations actively engaging with team members and addressing customer needs in realtime. Promote productivity and exceptional service standards through handson oversight.
3. Process Standardization: Establish and continuously improve SOPs maintaining regulatory standards and consistent quality.
4. Collaborative Alignment: Engage with departments to ensure crossfunctional goals are met through seamless communication.
5. Performance & Metrics Insight: Track KPIs presenting insights and actionable recommendations.
6. Onsite Leadership Development: Foster a highperforming team through present accountable leadership. Be consistently available to support professional growth ensuring team members feel valued and empowered.
Requirements
Qualifications
Bachelor s in Business Supply Chain or related field; Master s preferred.
5 years in operations focusing on supply chain and support services.
Proven analytical skills and datadriven approach.
Demonstrated onsite leadership experience in a SaaS or tech environment.
This role demands an engaged present leader dedicated to driving excellence and fostering collaboration within a dynamic resultsoriented environment. If you are a handson teamoriented leader ready to contribute onsite we invite you to join us.
Benefits
Company Benefits Plan Includes:
Major medical (multiple plan choices)
Dental Plan
Vision Plan
Prescription Plan
Life Insurance (company paid) w/options for additional coverage
Short and Long Term Disability Plan Available
PaidTimeOff
National and Floating Holidays
Employee 401K Plan Available
and much much more.
supply chain, operations, COO, Director of Operations, Call Center, SOP, standard operating procedures
Education
B.S. in Supply Chain Management or related business field
Director of Operations Promotable
