Director of Administrative Operations
Director of Administrative Operations
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Job Description
- Lead and direct a team of 15 employees
- Guide admin team to deliver top service
- Hire train and coach team
- Manage client onboarding eligibility and funding
- Oversee claims disbursement and reconciliation
- Support resource allocation for KPIs & SLAs
- Improve processes for team efficiency
- Address escalations with solutions
- Work with leaders on client relations
- Create strategies for client issue resolution
- Set metrics and evaluate team performance
- Oversee system upgrades and updates
- Track new tech to boost productivity
Requirements
- 5 years managing admin teams
- Bachelor s Degree preferred
- Experience leading larger teams of 10
- Experience in change management and analytics
- Strong communication customer service and problemsolving
- Skilled in Microsoft 365 suite
- CRM and contact center telephony experience a plus
- Healthcare government or insurance background a bonus
Benefits
- Working for an organization that is making peoples lives better
- Ability to work from home with minimal inoffice requirement
- Annual Bonus and Pension Plan
- Competitive Benefits Plan
- Employee Assistance Program
- Maternity Leave TopUp
- Support for professional development
Employment Type
Full Time
Company Industry
Defense and Space Manufacturing / Government Administration / Military and International Affairs
