IT Support Manager - Mid Level
IT Support Manager - Mid Level
Posted on :
31-10-2024
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Job Description
IT Support Manager
Level: MidLevel
Location: Minneapolis MN 55248
Employment Type: Fulltime
Location: Minneapolis MN 55248
Employment Type: Fulltime
Salary Range: $8595k a year and full benefits
Job Summary:
We are seeking a proactive and customerfocused IT Support Manager to oversee technical support for desktops laptops hardware network and database issues. This role is ideal for someone with handson experience in IT support and a strong understanding of troubleshooting system maintenance and enduser assistance. The IT Support Manager will work closely with our IT team to maintain and optimize our systems providing efficient and highquality support to ensure smooth operations.
We are seeking a proactive and customerfocused IT Support Manager to oversee technical support for desktops laptops hardware network and database issues. This role is ideal for someone with handson experience in IT support and a strong understanding of troubleshooting system maintenance and enduser assistance. The IT Support Manager will work closely with our IT team to maintain and optimize our systems providing efficient and highquality support to ensure smooth operations.
Key Responsibilities:
- Desktop & Laptop Support:
- Manage and resolve technical issues on user desktops and laptops including software installations updates and troubleshooting of Windows Mac OS and other relevant operating systems.
- Set up and configure new desktops/laptops for employees ensuring compliance with company standards and security protocols.
- Assist in the procurement deployment and maintenance of desktop/laptop hardware and accessories.
- Hardware Support:
- Diagnose and troubleshoot hardwarerelated issues including malfunctioning devices peripheral connectivity and replacement of faulty hardware components.
- Coordinate with vendors for repairs or replacements when necessary and maintain an inventory of hardware assets.
- Implement preventive maintenance plans to minimize hardware downtime and extend equipment lifespan.
- Network/IT Support:
- Monitor and manage network performance troubleshoot network connectivity issues and support VPN and remote access for remote employees.
- Assist with network configuration including routers switches and firewalls in coordination with senior IT staff.
- Ensure compliance with IT security policies and assist with regular network updates and backups.
- Database Support:
- Provide firstlevel support for databaserelated queries and work closely with database administrators to resolve data access issues.
- Run routine database maintenance tasks such as backups and performance checks and support end users with database access and permissions.
- Document and escalate more complex database issues as needed.
- Documentation & Process Improvement:
- Create and maintain IT support documentation including procedures troubleshooting guides and FAQs for end users.
- Identify opportunities to streamline IT support processes and enhance user experience suggesting improvements where possible.
- Train and guide team members on new technologies best practices and support methodologies.
Qualifications:
- Bachelors degree in Information Technology Computer Science or related field preferred; equivalent work experience accepted.
- 3 years of experience in IT support with a focus on desktop/laptop hardware network and database support.
- Strong problemsolving skills with the ability to troubleshoot and resolve technical issues efficiently.
- Excellent verbal and written communication skills with a customerservice orientation.
- Familiarity with ITSM tools (e.g. ServiceNow Jira Service Desk) and ticketing systems.
- Working knowledge of database management and basic network configuration.
- Relevant certifications (e.g. CompTIA A Network or Microsoft Certified: Modern Desktop Administrator) are a plus.
Employment Type
Full Time
Key Skills
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