Technical Support Specialist - Fintech in Valencia Dutch Speaker
Technical Support Specialist - Fintech in Valencia Dutch Speaker
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Job Description
Are you looking for a position that will help you learn more about the fintech sector Do you enjoy supporting B2B clients on their mission to plan their financial future
If you thrive in a fastpaced customercentric environment and have excellent communication skills we have an exciting opportunity for you in Valencia Spain!
Tasks
Your responsibilities and impact as a Technical Support Specialist for fintech Industry will be:
- Support B2B customers mainly over email and chat but also phone
- Constantly brainstorm with your colleagues to improve the Customer Experience
- Troubleshooting innovation and change management are part of the daily business
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Responsible for Trustpilot reviews improving overall company NPS through excellent service
- Flagging and escalation of customer queries and coming up with suitable solutions
- Mapping and improving business processes to enhance customer journey and satisfaction
Requirements
Skills qualifications and interests you need to succeed in this role:
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Competency in using computers
- Excellent communication skills
- You are proactive and solutionoriented
- You are interested in working in an ambitious team
Benefits
Whats in it for you
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Work at a tech startup where you can develop and there is room for your ideas
- Improve your professional skills: communication innovation and implementation of new technology
- Free lunch and breakfast at the office
- An international working environment with 20 nationalities
Your Future Company:
Based in Valencia a refreshing start up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments but more coscaling Start ups and support. You will benefit from its great atmosphere and chances to grow.
Employment Type
Full Time
