Network Specialist - Especialista en enlace de centros de trasplantes

POSITION SUMMARY:

NMDP Mexico saves lives through cell therapy and this role will help do that by providing coordination support for transplant centers in Mexico across the unrelated donor process continuum. This will be carried out through close collaboration with many internal stakeholders at NMDP in Mexico and in the U.S. as well as external stakeholders who support the transplant process including but not limited to the transplant center clinical team. This role is critical to expanding access for patients in Mexico.

ACCOUNTABILITIES:

Provides hybrid (onsite and virtual) operational support for transplant centers based in Mexico

Supports the onboarding and continual operational support of network transplant centers in Mexico

Works with physicians and clinical teams at transplant center to facilitate end to end patient cases including facilitating patient typing patient entry through search and workup to postcollection

Proactively follows up on patient cases and provides updates to clinical teams at transplant centers

Ensures the completion accuracy and timely submission of all case related documents including but not limited to registry specific forms COFEPRIS permit documents etc.

Supports the financial process for transplants in Mexico in collaboration with transplant centers internal teams

Assists with managing quality issues at transplant centers

Supports reporting to NMDP and CIBTMR

Commit to periodic travel in Mexico up to 6 trips annually 23 day length each

Other duties as assigned

Collaborates with internal NMDP teams to facilitate patient case coordination

Works closely with Clinical Operations Partner Patient Navigation Case Management Search Strategy Finance and others to facilitate patient cases and navigate barriers on behalf of transplant centers

Proactively provides updates to internal teams on the status of patient cases for all assigned transplant centers

Communicates operational needs of transplant centers to internal teams and leadership at NMDP

Other duties as assigned.

REQUIRED QUALIFICATIONS:

Knowledge of:

English language fluency

Medical terminology

Basic customer service principles

Data privacy and confidentiality principles for handling medical information.

Proficient in using multiple software applications including Microsoft Office.

Ability to:

Manage ambiguity in supporting patient cases

Work well in a crossfunctional and crosscultural team

Communicate clearly and effectively

Work in a fastpaced environment

Use critical thinking skills to solve complex problems

Influence decision making without direct authority

Education and/or Experience:

Bachelors Degree: healthcare administration public health nursing or a related discipline

Experience working in a hospital setting or closely with clinical teams

35 years of experience in healthcare operational support coordination and/or related roles

DEI COMMITMENT:

As part of our values we are committed to supporting diversity equity and inclusion at NMDP. We actively celebrate colleagues different abilities sexual orientation ethnicity faith and gender. Everyone is welcome and supported in their development at all stages in their journey with us.