Reservation Agent - Saudi Only
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional efficient and friendly manner.
Responsibilate:
- Answer the phone within 3 rings utilizing company approved standard of greeting followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax email and other channels as directed according to standard operating procedures
- Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations modifications cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
- Responsible for keeping accurate paper transactions and recording of any specific requirement in terms of reservation requests amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
- Have full knowledge of Hotel facilities and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
- Participate and comply with any training and reservation programs such as upselling cross selling other sister hotels to increase revenue for the Hotel and company
- Operate in a safe and environmentally friendly way to protect guests and employees health and safety as well as protect and conserve the environment
- Comply with the hotel environmental health and safety policies and procedures
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Remote
Company Industry
Key Skills
- Intelligence
- Corporate
- Irrigation
- Investment
- AC Maintenance
- Contract Administration
