Caller

Roles and responsibilities

In the dynamic world of commercial cleaning services, a dedicated Sales Representative plays a crucial role in driving business growth and establishing lasting relationships with clients. This position involves a range of responsibilities that are essential to achieving sales targets and enhancing the company's market presence.

Key Responsibilities:

The primary responsibility of the Sales Representative is to conduct targeted outbound calls to potential commercial cleaning clients, utilizing curated lead lists to maximize outreach effectiveness. Each call requires the ability to craft compelling pitches tailored to the unique needs and pain points of each prospect. Understanding the specific challenges that different businesses face allows for more personalized communication, increasing the likelihood of securing appointments with decision-makers.

Scheduling and managing these appointments is crucial, as it enables direct engagement with clients who can make purchasing decisions. Maintaining meticulous records of all client interactions and lead statuses in a CRM system ensures that follow-ups are timely and relevant, facilitating a structured approach to sales.

Collaboration with the admin team is also an essential aspect of this role. A seamless flow of information between sales and operations is vital to ensure that client needs are met promptly and efficiently. As a key player in the sales team, the representative is expected to achieve and exceed sales targets, directly contributing to the company’s overall market share growth.

Additionally, the representative should be vigilant in identifying upselling opportunities within existing accounts. By understanding the evolving needs of clients, they can offer enhanced services that not only boost revenue but also solidify client relationships.

Desired candidate profile

Key Requirements:

To excel in this role, candidates should possess a proven track record in B2B sales, preferably within the service industry or a related field. Exceptional communication skills in English are essential, and fluency in Spanish is a significant plus, allowing for broader engagement with diverse client bases.

Familiarity with CRM systems is crucial, as candidates must be adept at performing accurate data entry and managing client information efficiently. Self-motivation is key, as the representative will often work independently in a remote setting. Strong organizational skills and a keen attention to detail will enable them to maintain high productivity levels without direct supervision.

A resilient and persistent attitude is vital for success in sales. The ability to turn objections into opportunities can differentiate a good sales representative from a great one. Finally, while familiarity with the cleaning industry is beneficial, a willingness to learn about commercial cleaning services is equally important. This adaptability will allow the representative to effectively address client concerns and provide informed recommendations.