Digital Growth Lead Customers

The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.

SysAid is looking for a Digital Growth Lead (Customers) who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption to drive net retention revenue. She or he is a strong crossfunctional leader with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2) as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)

Who you are:

• You love scaling efforts for maximum impact and efficiency
• You re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
• A strong crossfunctional leader who can build the right internal relationships to ensure success
• Strong sense of ownership and accountability
• Demonstrated a history of driving change in the organization
• Implemented sustainable standard practices and supporting digital solutions
• Knowledge and experience working with digital data to drive decision making
• Strong awareness of data best practices and what s possible with rich data
• Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
• Ability to frame and complete a highlevel business case as part of driving change
• Have a get things done attitude. This role is about inspiring change but committing to your business leaders to get them the data they need
• Ability to get hands dirty and handson and develop digital solutions dashboards and work with Technology teams

What you ll do:

• Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
• Create competitive advantage and ultimately drive revenue growth through wellserved and engaged customers
• Develop new programs to improve the customer experience and improve department efficiencies
• Participate in sales calls with your Account Executives to drive revenue growth
• Coach Account Executives on sales calls to increase conversion rates
• Manage the pipeline of the Digital Sales Channel
• Own the inproduct sales experience for existing customers
• Talent evaluation & management (performance reviews performance management etc)

Key Success Measures of this role:

• Net retention revenue
• Net Promoter Score
• Pipeline health (ratio of targets)
• Product Adoption metrics

Requirements :

• 3 years of digital revenue responsibility either as an eCommerce leader or with a SaaS organization that is more focused on SMB
• 2 years of experience managing Account Managers/Account Executives at a SaaS company
• Critical decisionmaking capabilities and an own the result professional attitude
• High sense of urgency who thrives in a fastpaced monthly targetoriented environment
• Topnotch communication skills verbal written and visual that can be shared with a wide variety of people while remaining clear concise and diplomatic
• Strong project management consulting and process improvement skills
• Experience in an organization with demonstrated productled growth
• Experience using a Product Experience Platform (i.e. Pendo)
• Bachelors degree in Computer Science Marketing or eCommerce preferred

Remote Work :

Yes

Employment Type :

Fulltime