Software Engineer
Software Engineer
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Job Description
Role: Software Engineer Urgent
Location: Austin TX (Remote)
Duration Contract
Mandatory : Python coding 5 years of experience in ML/AI
- Candidate should be okay with the software development support work
- for this role we need someone strong in python coding
- Very good communication skills are required
Job Description:
Provide Development support to Software development community across the organization by managing maintaining and troubleshooting clients internal software application and tooling.
Communicate with coworkers to diagnose problems and resolve problems.
Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that coworkers may follow.
Roles and responsibilities
1. Respond to and triage support questions and support requests from Client engineers
2. Follow internally developed support processes and workflows
3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary
4. Use Clients tools to investigate problems and correlate them to release events or code rollouts
5. Extract relevant information from log files and other sources to debug identify owners or root causes
6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners
7. Write basic tools and test cases to improve the speed and quality of support
8. Work with technical writers to improve documentation in areas covered by support
9. Produce reports for leadership with data on performance of the program
10. Assist with scaling the program to new areas onboarding new hires and measuring success
11. Champion user support issues and advocate for user experience and product support
12. Provide insights and suggestions on product development and the product roadmap; contribute to product development
Employment Type
Full Time
