Room Attendant

Roles and responsibilities

1. Room Preparation

• Clean and Maintain Rooms: Perform thorough cleaning and sanitation of guest rooms, including dusting, vacuuming, and polishing furniture, fixtures, and surfaces.
• Make Beds: Change bed linens and make beds according to hotel standards, ensuring a neat and inviting appearance.
• Restock Supplies: Replenish room amenities, such as toiletries, coffee supplies, and linens, ensuring that all items are in place and fully stocked.

2. Inspect and Report

• Room Inspections: Conduct inspections of rooms and public areas to identify any maintenance issues, damages, or cleanliness concerns.
• Report Issues: Report any maintenance needs or concerns to the supervisor or maintenance team promptly to ensure timely resolution.

3. Adhere to Standards

• Follow Protocols: Adhere to hotel cleaning and safety protocols, ensuring compliance with health and safety regulations.
• Maintain Quality: Ensure that all cleaning tasks are performed to the hotel's quality standards, creating a welcoming environment for guests.

4. Collaboration with Team

• Work with Team Members: Collaborate with other housekeeping staff and departments to ensure smooth operations and efficient service.
• Communicate Effectively: Maintain clear communication with supervisors and other staff regarding room readiness and any special requests from guests.

5. Inventory Management

• Track Inventory: Assist in tracking and managing inventory of cleaning supplies and amenities, reporting low stock levels to supervisors.
• Assist in Set-Up: Help with the set-up and organization of housekeeping storage areas and supply closets.

6. Special Requests

• Accommodate Guest Needs: Address and fulfill any special requests from guests, such as extra towels, bedding, or specific room arrangements.
• Maintain Guest Privacy: Respect guest privacy and confidentiality while performing duties.

7. Training and Development

• Participate in Training: Attend pre-opening training sessions to understand hotel policies, procedures, and standards.
• Learn Standards: Familiarize oneself with the hotel's cleaning protocols and customer service expectations.

8. Post-Opening Support

• Assist in Transition: Support the transition to regular operations post-opening by maintaining high standards of cleanliness and guest service.

9. Safety Awareness

• Promote Safety: Follow all safety guidelines and procedures to ensure a safe working environment for oneself and other staff members.
• Report Hazards: Identify and report any potential hazards or unsafe conditions in guest rooms and public areas.

Desired candidate profile

1. Educational Background

• High School Diploma: A high school diploma or equivalent is preferred but not always required.
• Certification: Relevant certifications in hospitality or housekeeping can be an advantage.

2. Experience

• Previous Experience: Prior experience in housekeeping, cleaning, or related roles in the hospitality industry is preferred, especially in pre-opening settings.
• Familiarity with Standards: Understanding of cleaning and sanitization standards, particularly within hotels or similar environments.

3. Skills

• Attention to Detail: Strong attention to detail to ensure rooms are cleaned and maintained to the highest standards.
• Time Management: Ability to manage time effectively, prioritizing tasks to ensure rooms are prepared promptly for guests.
• Physical Stamina: Capable of performing physical tasks, including lifting, bending, and standing for extended periods.

4. Communication Skills

• Basic Communication: Good verbal communication skills to understand instructions and interact with team members and supervisors.
• Guest Interaction: Friendly and approachable demeanor when addressing any guest requests or needs.

5. Teamwork and Collaboration

• Team Player: Ability to work effectively within a team, collaborating with other housekeeping staff and departments.
• Positive Attitude: A positive and cooperative attitude that contributes to a harmonious working environment.

6. Flexibility and Adaptability

• Willingness to Learn: Openness to receiving training and learning new cleaning techniques and hotel procedures.
• Adaptability: Ability to adapt to changing priorities and work in a fast-paced environment, especially during the pre-opening phase.

7. Customer Service Orientation

• Guest Focused: A strong commitment to providing exceptional service and ensuring guest satisfaction.
• Problem-Solving Skills: Ability to address guest requests and concerns effectively and courteously.

8. Safety Awareness

• Health and Safety Knowledge: Understanding of safety protocols and regulations to maintain a safe working environment.
• Report Hazards: Capability to identify and report any safety hazards or maintenance needs promptly.

9. Cultural Awareness

• Cultural Sensitivity: Awareness of cultural differences and respect for diversity, especially when interacting with international guests.

10. Personal Attributes

• Reliability: Dependable and punctual, demonstrating a strong work ethic.
• Professionalism: Maintaining a professional appearance and demeanor at all times.