Doorman
Doorman
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Specific duties responsibilities & Key performance areas
- To be an ambassador of the Front Office and the hotel in and outside the work place.
- To provide a personal service to all the guests fully aware and following the hotel standards and procedures.
- To ensure that all guests / visitors receive a warm welcome cordially greeting them helping them out from their car / taxi opening the hotel doors for them as well as escorting them to the lobby / reception and wishing them a nice stay.
- To ensure that all guests / visitors receive a fond farewell cordially greeting them opening the hotel doors and helping them into their vehicles as well as bidding them farewell.
- To relay accurate directions to guests/visitors on inquiries regarding destinations within the local area.
- To assist in securing taxis/transportation for guests/visitors.
- To monitor and direct traffic activity of taxis limousines buses and other vehicles ensuring a smooth and efficient flow.
- To ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.
- To ensure that the privacy of the guests and the confidentiality of the information is respected.
- To handle guest luggage and belongings carefully to store them safely avoiding damage or lost.
- To check the cars / taxi for forgotten items and to respect the Lost & Found procedures.
- To ensure uncompromising levels of cleanliness and maintenance of the work place and to liaise with the housekeeping when necessary.
- To properly use the tools equipment and stocks and to ask for requisitions accordingly.
- To assist the drivers valet parking and bell attendants in the daily activity.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To be fully aware of and to report all guest comments or complaints.
- To be aware of all VIPs visiting or staying in the hotel.
- To ensure a proper use of the telephone etiquette as per Pullman standards.
- To read and update the logbooks and to ensure a proper handover between the shifts.
- To strictly respect the key handling procedures.
- To respect schedules terms and deadlines as agreed with the Management.
- To maintain knowledge of scheduled daily arrivals departures and events or activities.
- To be aware of the hotel rooms and outlet timings and promote the internal activities and events.
- To be updated with the latest administrative organizational operational or other changes and news.
- To attend a daily line up briefing with the concierge team to recapitulate tasks and activity.
- To share daily activity highlights with the supervisor including internal and external guest opportunities.
- To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
- To carry out any other reasonable duties as assigned by the Front Office Manager / Director of Rooms.
Qualifications :
- Matric
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
