Union Representative

Roles and responsibilities

The Union Benefits Representative plays a crucial role in advocating for union members' rights and ensuring they receive the benefits and services entitled to them under collective bargaining agreements. This position involves educating members about their benefits, assisting with claims, and providing support in navigating complex benefit programs.

Key Responsibilities:

1. Member Education and Communication:

   • Conduct informational sessions and workshops to educate union members about their benefits, including health insurance, retirement plans, and other union-negotiated perks.
   • Develop and distribute educational materials such as brochures, newsletters, and online resources that clearly explain benefit options and processes.

2. Claims Assistance:

   • Provide one-on-one support to members in filing claims for health, retirement, and other benefits, ensuring that all necessary documentation is completed accurately and submitted timely.
   • Serve as a liaison between union members and benefit providers to resolve issues, answer questions, and facilitate communication.

3. Compliance and Reporting:

   • Stay updated on federal and state regulations affecting union benefits, ensuring that all programs comply with applicable laws.
   • Maintain accurate records of member interactions, claims filed, and benefits utilized, preparing reports for union leadership as needed.

4. Problem Resolution:

   • Investigate and address member concerns regarding benefits discrepancies or denials, advocating on their behalf with insurance companies or pension administrators.
   • Collaborate with union representatives and legal advisors to resolve complex issues and ensure members receive fair treatment.

5. Collaboration with Union Leadership:

   • Work closely with union leaders to assess member needs and identify potential improvements to existing benefit programs.
   • Participate in negotiations for future contracts, providing insights and data regarding member usage and satisfaction with current benefits.

6. Continuous Improvement:

   • Gather feedback from union members about their experiences with benefits programs, utilizing this information to recommend enhancements and changes.
   • Engage in professional development opportunities to stay informed about industry trends, new benefits options, and best practices in member advocacy.

Desired candidate profile

Qualifications:

• Bachelor’s degree in social work, human resources, business administration, or a related field.
• Previous experience in benefits administration, union representation, or a related role is preferred.
• Strong understanding of employee benefits, labor laws, and collective bargaining processes.
• Excellent communication and interpersonal skills, with the ability to interact effectively with diverse groups of people.
• Proficient in data management and reporting tools, with strong analytical skills.

Work Environment:

The Union Benefits Representative typically works in an office setting but may require travel to meet with union members, attend workshops, or participate in negotiations. Flexibility in hours may be necessary to accommodate member needs and union events.