drjobs Zain Youth - Retail Sales - Zain العربية

Zain Youth - Retail Sales - Zain

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1 Vacancy
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Job Location drjobs

Manama - Bahrain

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About the Role


Job Purpose:

To assist customers in terms of selling collection and customer care in compliance with ZAIN BH sales guidelines business processes and procedures.

Main Duties & Responsibilities:

  • Build customers trust in the services and products offered by Zain.

  • Provide personalized customer service of the highest level.

  • Ability to work as part of a team to achieve performance metrics.

  • Identify areas of improvement in complaints and service requests handling processes applied at all touch points.

  • Convey practical feedback on customer experiences for all products and services to product owners for enhancement and development.

  • Sell Products and Services (Postpaid and prepaid lines handsets accessories vouchers...etc.) and all kinds of after sales services for existing and new customer.

  • Develop product knowledge by keeping up to date with service and product offerings.

  • Check and report challenges related to shop look and maintenance.

  • Manage the opening and closing of shops in coordination with the team leader.

  • Deliver and dispatch stock and handle stock count regularly in coordination with the team leader.

  • Respond to customer enquiries finding the correct answers by consulting systems help desk and other records.

  • Assist subscribers in maintaining/updating customer accounts billing enquiries & collect payments.

  • Manage inventory at point of sale ensuring secure storage and assisting in reconciliations.

  • Collect payments from customers in a secure and orderly manner.

  • Handle issues and customer complaints solving problems logging complaints in system and escalating the issues to management / Help Desk when appropriate.

  • Handle and count cash and other payments responsible for their reconciling payments against system records daily.

  • Collect and verify required documentation such as ID forms and receipts. Hand them over to the team leader at end of shift

  • Continuously improve own performance in order to meet and exceed targets and objectives.

  • Ensure compliance with all applicable policies & regulatory requirements on Information Security

  • Perform any other related tasks as assigned or needed.

Core Competencies

  • Effectively communicate by listening actively share relevant information with others and interact with others to establish fair and effective relationships.

  • Identify customers requirements correctly exceed customer expectations and act proactively for ensuring customer satisfaction

  • Ability to develop cooperation and teamwork while working toward solutions that generally benefit all parties

  • Capacity of recognizing owns feelings and those of others for motivating ourselves and managing emotions well in ourselves and in our relationships.

Functional Competencies

  • Customer Focus.

  • Selling skills.

  • Products and Services knowledge.

  • Relationship Management.

  • Negotiation skills.

Qualifications and Experience

  • University student (2nd year and above) or a fresh university graduate.

  • Experience in any related field is a plus.

  • Fluent in both Arabic and English.

  • Able to work full time on shift basis.


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Employment Type

Full Time

Company Industry

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