Operations Lead - Netherlands

We are Zego a commercial motor insurance provider that powers opportunities for businesses from entire fleets of vehicles to selfemployed drivers and riders. We combine bestinclass technology with sophisticated data sources to offer insurance products that save businesses time and money.

Since our inception we have believed that the problem with traditional insurance is that it holds businesses back. Its too expensive and time consuming and it no longer suits businesses who use vehicles to earn money. Our products represent a solution to this problem for businesses based across the UK Europe and beyond.
So far we have raised over $200 million in funding and we were the first UK insurtech to be valued at over $1 billion. We were also the first to be awarded our own insurance license and recently won Tech Company of the Year 2020.
At Zego we are proud to say we have a diverse and inclusive team unified by our shared values and mission. Our people are the most important part of our story and everybody at Zego no matter their role has an integral part to play.

Purpose of the role

As the Senior Operations Lead in our Dutch market you will be responsible for leading Operations as we launch and scale in the Netherlands; building out an exceptional Client Operations team who will provide crucial operational support to our Fleet clients in the Netherlands. You will be key in building out our operations team and wearing many hats working closely with multiple teams within the business to solve any problems our clients are facing or that Zego are facing that hold us back from servicing our clients.

What youll be working on

• Hiring developing and leading a bestinclass Client Onboarding & Operations team who blaze the way in supporting our fleet clients with all of their operational needs from billing to claims reporting and all the ad hoc requests in between
• Working closely with the GM of the Netherlands and the Business Operations & Strategy team to build scalable processes and tackle any operational problems we face whilst growing our French business
• Building and monitoring a key metric and SLA reporting system for the Client Onboarding & Operations team to ensure we can consistently improve on our operational processes as we scale
• Owning the fleet client experience ensuring it is seamless and painfree and that there are minimal administrative requests made of our clients
• Making sure that there are no blockers to the Sales funnel that we can manage all of the Sales opportunities that come our way

What you will need to successful in the role

• You have 4 years in managing Operations teams
• You have experience in building processes and teams from scratch
• You must speak Dutch and English fluently
• You can demonstrate strong communication skills
• Youre highly organised logical and structured and thrive in structuring uncertain environments
• Youre a selfstarter who is comfortable working with a high degree of autonomy
• Youre operationally minded and thrive when given the opportunity to improve processes and make efficiencies
• You are a natural at nurturing relationships and are a strong leader
• Knowledge of insurance is a bonus

Whats it like to work @ Zego

Zego has a truly international and inclusive team unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise enthusiasm and who are motivated by change. Theres plenty of room to learn and grow as part of our ongoing training programmes or directly from other experts. Youll work alongside a talented group of people who respect each others differences and seek to understand fresh perspectives.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion national origin gender sexual orientation age marital status or disability status.