Role Overview: Remote Manager Experience in our industry is not required; here are the skills and motivations to thrive in this position:
- Enjoy customer relations driven by the desire to help others.
- Appreciate working as part of a team.
- Strong written communication skills.
- Comfort with numerical data and computerized processing.
Key Responsibilities:
- Manage customer reception and telephone service.
- Process and follow up on cases following established processes and documentation.
- Ensure reimbursement of benefits under health insurance and/or insurance contracts.
- Ensure quality and compliance in processing.
- Collect contributions and manage budget tracking for corporate clients.
Working Conditions:
Contract Compensation and Benefits:
- Permanent contract (CDI) under Portuguese law.
- Gross monthly salary of 923.40 EUR over 14 months evolving (973.40 EUR at 6 months 1023.40 EUR at one year).
- Endered meal card: 8 EUR per working day
- Multicare Health Insurance (includes dental optical and hospitalization) with a 5 EUR/month contribution.
- Performance bonus linked to achieving objectives from the first annual review (between March and June and in two amounts:
In line with objectives 40 EUR/month for 1 year
Beyond expectations 80 EUR/month for 1 year) - Additional bonuses include seniority and teleworking (0.75 EUR/day telework).
- Annual individual salary increases.
- Birthday holiday.
Remote Work:
All candidates must either already reside in Leiria or at a maximum distance of 50km from Leiria.
- Hybrid teleworking according to our internal teleworking policy.
- Provision of complete IT equipment (laptop two screens mouse keyboard).
- Coworking spaces in Leiria for monthly team days and ongoing training (BizWork and Startup Leiria).
- Remote collaborative tools: Microsoft Teams softphone.
Work Hours and Organization:
- Monday to Friday 40 hours per week.
- Flexible hours allow the accumulation of time to take half a day off monthly.
- Work organization based on local calendar and Portuguese holidays (Carnival Lisbon municipal holidays...).
Overtime:
- Overtime when needed is compensated with up to 2hour sessions morning noon or afternoon (starting from 7:30 am to 7 pm).
Peak Activity Period (December 15 to January 15):
- Maximum of 3 days of leave during this period due to high activity.
Integration Day:
- HR integration day includes contract signing office tour workstation and daily life presentation and remote work kit collection.
Initial and Ongoing Training:
- A comprehensive training center ensures strong Health and Insurance Management foundations and continuous skill development.
Career Growth:
- Opportunities for internal mobility within various departments (technical managerial crossfunctional).
Internal Life:
- Yearround events: Christmas celebrations Review & Perspectives sessions.
- Virtual coffees and friendly lunches are used to share and discuss company and daily life topics.
- Awareness campaigns on nutrition sports practice etc.
How to Apply: send your CV today
The recruitment process for all candidates:
- Video interview with Visio Talent (15 mins).
- Online personality questionnaire Assess First (1 hour).
- Inperson interview with Manager and HR (30 mins).
- Practical exercise to assess skills (20 mins).
- Response within 24 to 48 hours.
Starting Dates: 04/11/2024 11/11/2024
Remote Work :
No