Partner Relations Manager
Partner Relations Manager
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Job Description
Job Description
Global International Brand is looking for a driven goaloriented and energetic professional to help us continue our steady
Job Responsibilities
- Develops and implements comprehensive Partner retention strategies in collaboration with the Business Development Officer Partner Relations to enhance loyalty minimize churn and maximize lifetime value.
- Serves as the primary point of contact for Partners fostering strong relationships through regular communication personalized support and proactive engagement.
- Solicits feedback from Partners on their experiences preferences and concerns leveraging this information to tailor all relevant initiatives and address any issues promptly
- Conducts regular analysis of Partner needs behavior patterns and usage trends to identify opportunities for upselling crossselling or customization of products/services.
- Stays updated on marketing promotions and their terms and conditions offered by the Company effectively communicating them to Partners
Monitors Partner satisfaction levels and sentiment indicators tracking key metrics and KPIs and identifies areas for improvement. - Addresses Partner concerns and resolves issues in a timely and efficient manner escalating complex or sensitive matters to appropriate channels as needed to ensure swift resolution.
- Collaborates with internal teams to ensure alignment on Partner needs and deliver seamless Partner experience Conveys Partner requirements to the Business Development Officer Partner Relations who in turn is responsible to inform the Partner Relations Platform Engineer for improvements to the Partner Relations platform management system.
- Familiarizes one self with the Partner Relations platform to navigate effectively after receiving support from the Partner Relations Platform Administrators
- Stays informed about industry trends competitive landscape and best practices in Partner retention continuously seeking opportunities to improve the Companys retention efforts
Acts in the best interest of the Company at all times and collaborates with the rest of the Partner Relations team to promote the Companys services effectively
Job Requirements:
- BSc Degree in a Businessrelated field
- At least 2 years of experience in business development roles Experience within the financial services industry is considered an
advantage - Fluent speaker with excellent oral and written skills in Malay & English(Mandarin is considered an advantage)
- Excellent organizational and analytical skills
- Confident persuasive and ambitious
- Selfmotivated
- Strong interpersonal and communication skills
- Ability to work in a dynamic environment and maintain a highlevel of organization
- Ability to work autonomously and under pressure
- Dynamic innovative and target oriented Computer literate
Apply now or contact the below to know more:
WhatsApp/Telegram:0
Email:
Remote Work :
No
Employment Type
Full Time
