NOCaaS Engineer

Empower Global Connectivity and Security with Every Step in Your IT Journey!

Cato Networks is rewriting the rules of IT with a cloudnative platform that seamlessly unites network security and connectivity. As the first to introduce the Secure Access Service Edge (SASE) model Cato is reshaping how enterprises connect globally efficiently securely and without limits. With a $3 billion valuation and a reputation as a visionary in cloudbased IT solutions Cato s success story is as dynamic as the industry itself. Joining Cato means being part of a bold journey where every day is an opportunity to pioneer grow and shape the future of secure global connectivity.

Why You ll Love This Role

In this role as a NOCaaS Engineer you re not only an engineer but also an integral part of a global network of experts dedicated to providing seamless reliable and secure IT services. You ll handle realtime troubleshooting collaborate on advanced IT security solutions and be instrumental in expanding our client s global support services. If you re passionate about network monitoring issue resolution and innovative IT solutions this is the perfect opportunity for you.

Key Responsibilities Drive Impact with Every Task

• Work within a 24/7/365 shiftbased team.
  
• Monitor troubleshoot and resolve network/system issues collaborating with other departments to ensure maximum uptime and accessibility for all sites/users.
  
• Research diagnose troubleshoot and identify solutions to resolve customer issues maintaining a positive cando attitude.
  
• Own and manage customer issues seeing problems through to resolution.
  
• Engage investigate and escalate systemrelated alerts as required.
  
• Contribute to building and expanding the company s Global Support Services team.
  
• Track and monitor customer status identifying both areas of concern and growth opportunities.
  
• Serve as a customer advocate internally effectively collaborating with teams including product management engineering sales and finance.
  
• Nurture customer relationships through ongoing communication and regular meetings.

Requirements

What You ll Need to Succeed Bring Your Skills to Life

• Over 3 years of experience in a NOC/Support team.
  
• Strong computer skills with a focus on Networking TCP/IP Firewalls and proxy servers.
  
• Background as a Support Engineer (Tier 12) Technical Account Manager or Presales from web/network/information security companies.
  
• Proficient in ISP DNS DHCP NAT HTTP/HTTPS.
  
• Familiar with VPNs IPSec network and security protocols and standards.
  
• Experience with BGP OSPF OSI WAN/SDWAN and MPLS (preferred).
  
• Experience with Cloud and SaaS technology providers (preferred).
  
• Excellent troubleshooting skills to address technical problems in live production environments.
  
• Ability to adapt and work efficiently in a dynamic fastpaced environment managing multiple projects simultaneously.
  
• Effective in a globally dispersed crosscultural team environment.
  
• Excellent oral and written communication skills with a strong customer focus.
  

Technical Proficiency:

• Networking Protocols: TCP/IP DNS DHCP NAT HTTP/HTTPS BGP OSPF MPLS.
  
• Security Technologies: Firewalls (e.g. Cisco ASA Fortinet) VPNs (e.g. OpenVPN Cisco AnyConnect) IPSec.
  
• Monitoring and Management Tools: Nagios Zabbix SolarWinds PRTG; Logging and Analysis: ELK Stack (Elasticsearch Logstash Kibana) Splunk.
  
• Ticketing Systems: JIRA ServiceNow Zendesk.
  
• Cloud Technologies: AWS Azure Google Cloud Platform.
  

Benefits