Customer Experience CX Agent Basic Understanding of US Property Market
Customer Experience CX Agent Basic Understanding of US Property Market
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
If you re a customer service professional with an interest in property and enjoy helping people we d love to hear from you!
Apply now with your CV and join us in delivering toptier customer experiences in a fastgrowing industry.
Location: Wynberg Cape Town South Africa
About the Role:
We re looking for a proactive and customerfocused CX Agent to join our team. This role requires a CX professional with a basic understanding of the US property market including an awareness of interest rates and propertyrelated terms. As the first point of contact you ll engage with customers confidently carrying initial conversations and providing excellent service.
Key Responsibilities:
- Engage with customers over phone email and chat to provide a seamless and positive experience
- Use your foundational knowledge of the US property market to address basic customer inquiries and guide conversations
- Record and update customer information accurately in the system
- Collaborate with internal teams to ensure customer needs are met efficiently
Requirements
Requirements:
- Minimum 12 years of experience in customer service or a related CX role
- Basic knowledge of the US property market including terms related to interest rates and buying/selling processes
- Strong communication skills both verbal and written
- Ability to handle initial propertyrelated queries and maintain a professional tone
Benefits
What We Offer:
- Competitive salary with benefits
- Opportunities for growth within a supportive and dynamic team
- Comprehensive training to strengthen property market knowledge
Requirements: Minimum 1-2 years of experience in customer service or a related CX role Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes Strong communication skills, both verbal and written Ability to handle initial property-related queries and maintain a professional tone
Employment Type
Full Time
