Advisor for Customer Experience Data Feedback Management
Advisor for Customer Experience Data Feedback Management
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4-5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Advisor for Customer Experience Data & Feedback Management
Location: Utrecht
Start Date: January 1 2025
End Date: One year with possible extensions
Hours per Week: 32 36
Role Overview: We are seeking an experienced Advisor for Customer Experience Data & Feedback Management to join our team. In this role you will play a crucial part in standardizing and optimizing how we collect process and utilize feedback from residents. Your work will help us better understand and respond to the needs of our community ensuring that our services continuously improve.
Key Responsibilities:
- Standardize Data Collection: Develop a standard for collecting resident and employee feedback ensuring accurate and comprehensive data recording.
- Stakeholder Engagement: Engage stakeholders in adopting new data collection methods and ensure widespread sharing of resident feedback across the municipality.
- Data Analysis: Enhance methods for analyzing resident feedback including adjustments to Tableau dashboards.
- Facilitate Insights: Lead meetings to inspire colleagues to extract actionable insights from feedback regardless of their data skills.
- Information Management: Ensure clarity and maintenance of information needs related to resident feedback and service data during system renewals and replacements. Act as a business owner towards the IT data team.
Requirements
- Education: Academic level of thinking and working.
- Experience:
- At least five years as a data analyst with extensive experience in Tableau.
- At least three years of experience within a municipality preferably related to service delivery.
- Proven experience in promoting datadriven working and enhancing colleagues data skills preferably in a service delivery context.
- Experience with agile working in multidisciplinary teams at the intersection of users and IT.
- At least five years as a data analyst with extensive experience in Tableau.
- Skills:
- Strong analytical skills and the ability to achieve tangible results independently.
- Persuasiveness and the ability to inspire and engage colleagues.
- Excellent communication skills and the ability to work collaboratively in a hybrid setup.
- Strong analytical skills and the ability to achieve tangible results independently.
- Additional Requirements:
- Must work onsite with the team at the City Office on Tuesdays and Thursdays.
- A diverse and inclusive mindset contributing to innovation and creativity within the organization.
- Must work onsite with the team at the City Office on Tuesdays and Thursdays.
Benefits
Additional Information:
- Interviews: Scheduled for the week of November 11 either in person or online.
- DBA Act Compliance: Registration by freelancers (ZZP) is not permitted. Must be employed by an employer.
- References: Provide two recent and relevant references including contact details.
Qualifications: Education: Academic level of thinking and working. Experience: At least five years as a data analyst with extensive experience in Tableau. At least three years of experience within a municipality, preferably related to service delivery. Proven experience in promoting data-driven working and enhancing colleagues data skills, preferably in a service delivery context. Experience with agile working in multidisciplinary teams at the intersection of users and IT. Skills and Attributes: Analytical Skills: Strong ability to analyze data and translate it into actionable strategies. Solution-Oriented: Focused on finding effective solutions to challenges. Persuasiveness: Capable of influencing others and gaining their support. Communication Skills: Excellent verbal and written communication skills. Stakeholder Management: Experience working with diverse stakeholders. Data Analysis: Proficiency in using Tableau and other data analysis tools. Facilitation: Ability to lead meetings and inspire colleagues to extract insights from feedback. Information Management: Ensuring clarity and maintenance of information needs related to resident feedback and service data. Collaborative: Works well with others to achieve common goals. Results-Driven: Focused on achieving measurable outcomes. Additional Requirements: Hybrid Work Setup: Must work on-site with the team at the City Office on Tuesdays and Thursdays. Diversity and Inclusion: Contributing to a diverse and inclusive work environment. References: Provide two recent and relevant references, including contact details. DBA Act Compliance: Registration by freelancers (ZZP) is not permitted.
Education
Qualifications: Education: Academic level of thinking and working. Experience: At least five years as a data analyst with extensive experience in Tableau. At least three years of experience within a municipality, preferably related to service delivery. Proven experience in promoting data-driven working and enhancing colleagues data skills, preferably in a service delivery context. Experience with agile working in multidisciplinary teams at the intersection of users and IT. Skills and Attributes
Employment Type
Full Time
