Microsoft 365 Technical Support Specialist
Microsoft 365 Technical Support Specialist
Posted on :
27-10-2024
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Job Description
Role: Microsoft 365 Technical Support Specialist with ADFS
Location: Remote (NYC)
Location: Remote (NYC)
Job Description
Microsoft 365 Technical Support Specialist with ADFS knowledge to join their dynamic team. Candidate will be working in an intensive clientfocused and schedule driven environment.
Role Overview: The Microsoft 365 Technical Support Specialist will work closely with the Customers O365 team to deliver exceptional support for Microsoft 365 solutions including Microsoft Teams OWA Azure Active Directory and ADConnect. The ideal candidate will have a strong background in Exchange Server 2016 within a hybrid environment and will play a crucial role in managing and maintaining the technical infrastructure of various projects.
Role Overview: The Microsoft 365 Technical Support Specialist will work closely with the Customers O365 team to deliver exceptional support for Microsoft 365 solutions including Microsoft Teams OWA Azure Active Directory and ADConnect. The ideal candidate will have a strong background in Exchange Server 2016 within a hybrid environment and will play a crucial role in managing and maintaining the technical infrastructure of various projects.
Key Responsibilities:
Collaborate with the Customers O365 team to support and implement Microsoft 365 solutions.
Provide strong expertise in managing Exchange Server 2016 in a hybrid environment.
Assist with documentation for processes and systems to ensure clarity and compliance.
Offer technical support for incidents escalated from the helpdesk working to resolve issues promptly.
Operate monitor tune configure manage archive and upgrade all technical infrastructure associated with projects.
Support the implementation and maintenance of equipment and processes across multiple workstreams.
Manage the operation of all project IT storage infrastructure including:
Deploying infrastructure reconfigurations.
Tracking performance and capacity of storage and servers.
Managing data backups and configurations.
Monitoring and responding to events affecting the integrity availability and performance of infrastructure.
Support the physical management of equipment including receiving racking stacking connecting new equipment and maintaining old or relocated equipment.
Validate that firmware BIOS and embedded systems are secure healthy and up to date.
Monitor and control all physical parameters through several systems.
Collaborate with the Customers O365 team to support and implement Microsoft 365 solutions.
Provide strong expertise in managing Exchange Server 2016 in a hybrid environment.
Assist with documentation for processes and systems to ensure clarity and compliance.
Offer technical support for incidents escalated from the helpdesk working to resolve issues promptly.
Operate monitor tune configure manage archive and upgrade all technical infrastructure associated with projects.
Support the implementation and maintenance of equipment and processes across multiple workstreams.
Manage the operation of all project IT storage infrastructure including:
Deploying infrastructure reconfigurations.
Tracking performance and capacity of storage and servers.
Managing data backups and configurations.
Monitoring and responding to events affecting the integrity availability and performance of infrastructure.
Support the physical management of equipment including receiving racking stacking connecting new equipment and maintaining old or relocated equipment.
Validate that firmware BIOS and embedded systems are secure healthy and up to date.
Monitor and control all physical parameters through several systems.
Qualifications:
Proven experience working with Microsoft 365 solutions particularly Microsoft Teams OWA Azure Active Directory and ADConnect.
Strong experience with Exchange Server 2016 in a hybrid environment.
Excellent troubleshooting skills with a focus on customer service.
Familiarity with IT infrastructure management including storage servers and backup solutions.
Knowledge of network security best practices and monitoring techniques.
Strong documentation skills and attention to detail.
Ability to work collaboratively in a team environment.
Relevant certifications (e.g. Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security Compliance and Identity Fundamentals) are a plus.
Proven experience working with Microsoft 365 solutions particularly Microsoft Teams OWA Azure Active Directory and ADConnect.
Strong experience with Exchange Server 2016 in a hybrid environment.
Excellent troubleshooting skills with a focus on customer service.
Familiarity with IT infrastructure management including storage servers and backup solutions.
Knowledge of network security best practices and monitoring techniques.
Strong documentation skills and attention to detail.
Ability to work collaboratively in a team environment.
Relevant certifications (e.g. Microsoft Certified: Azure Administrator Associate Microsoft Certified: Security Compliance and Identity Fundamentals) are a plus.
Requirements and Experience:
Bachelors level degree or equivalent work experience
Minimum five years relevant work experience required
Strong knowledge of virtual environments
Strong knowledge of ADFS PowerShell
Ability to troubleshoot and problemsolve at the systems engineering level
Experience with logical networks virtual machine networks and infrastructure troubleshooting design and implementation
Strong knowledge of Microsoft client/server platform technologies and client products
Demonstrate a strong understanding of enterprise networks and routing protocols in a distributed computing environment including the use of troubleshooting and diagnostics tools
Knowledge of commercially available storage equipment
Bachelors level degree or equivalent work experience
Minimum five years relevant work experience required
Strong knowledge of virtual environments
Strong knowledge of ADFS PowerShell
Ability to troubleshoot and problemsolve at the systems engineering level
Experience with logical networks virtual machine networks and infrastructure troubleshooting design and implementation
Strong knowledge of Microsoft client/server platform technologies and client products
Demonstrate a strong understanding of enterprise networks and routing protocols in a distributed computing environment including the use of troubleshooting and diagnostics tools
Knowledge of commercially available storage equipment
Employment Type
Full Time
Key Skills
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