Robotics Technician

Roles and responsibilities

The Robot Repair and Maintenance Technician position combines technical expertise, problem-solving abilities, and a strong customer service orientation. This role is essential in ensuring the functionality and reliability of robotic systems, which are increasingly critical in various industries.

Key Responsibilities:

Robot Repair and Maintenance:

• Inspection: Receive and inspect incoming robots for any damage or malfunctions. This initial assessment is crucial for understanding the scope of repairs needed.
• Diagnosis: Utilize advanced diagnostic tools to troubleshoot both electronic and mechanical issues. This involves analyzing faults and identifying the root causes of malfunctions.
• Repair Work: Execute repairs, replacements, and assemblies of components as necessary. This hands-on work requires precision and a thorough understanding of robotic systems.
• Testing: Conduct tests on repaired robots to ensure they meet quality and functionality standards. This step is vital for customer satisfaction and product reliability.

Inventory Management:

• System Updates: Maintain an accurate inventory system by updating records for received, repaired, and shipped robots. Keeping track of inventory is essential for operational efficiency.
• Stock Management: Oversee the stock of spare parts and components, ensuring that the necessary items are available for repairs and minimizing downtime.

Reporting:

• Repair Reports: Prepare detailed reports outlining the status of repairs, including the nature of the problems encountered, the time taken for each repair, and the parts used. These reports facilitate better tracking and decision-making.
• Documentation: Document technical issues that require manufacturer expertise and effectively communicate these to the headquarters technical team. This collaboration ensures that complex problems are addressed promptly.

Customer Communication:

• Inquiries: Respond to customer inquiries regarding the repair status of their products, providing updates and managing expectations. Clear communication fosters trust and enhances customer satisfaction.
• Service Delivery: Ensure timely and efficient service delivery, maintaining high standards in customer care.
• Technical Support: Provide basic technical support to customers via phone or remote access. Occasionally, in-situ visits may be required to resolve more complex issues directly.

Desired candidate profile

Qualifications and Skills:

• A Bachelor’s degree or Diploma in Engineering (electronics, mechanics, or a related field) is essential.
• Strong problem-solving and troubleshooting skills are necessary to address various technical challenges.
• Proficiency in using diagnostic tools and equipment is crucial for effective repairs.
• Excellent communication and interpersonal skills are vital for customer interaction and teamwork.

This role is pivotal in ensuring the operational efficiency of robotic systems, contributing to customer satisfaction through timely repairs and effective communication. If you possess a blend of technical skills and a passion for customer service, this position offers a rewarding opportunity to make a significant impact in the field of robotics.